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IT Support Technician
Job summary
A leading educational organisation in Bournemouth is seeking an IT Support professional to deliver vital technical assistance across a dynamic environment. The ideal candidate should have a proven background in 2nd Line Support, strong troubleshooting abilities, and a proactive approach to assist staff and students effectively. This role is on-site and offers a chance to impact education through technology.
Qualifications
- Proven experience in a 2nd Line Support role.
- Strong troubleshooting skills across Windows and network environments.
- A genuine interest in supporting education through technology.
Responsibilities
- Deliver 1st & 2nd line technical support to staff and students.
- Diagnose and resolve hardware, software, and network issues.
- Maintain IT systems and documentation.
Skills
Join a leading educational organisation in Bournemouth, providing vital IT support across a dynamic and collaborative environment. This role is based on site in Bournemouth, Mon-Fri.
- Deliver 1st & 2nd line technical support to staff and students, ensuring minimal disruption to learning.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Escalate complex technical incidents where necessary and follow up to resolution.
- Maintain and update IT systems, documentation, and asset records.
- Support projects, upgrades, and routine maintenance across the IT infrastructure.
- Provide excellent customer service, ensuring users feel supported and informed.
- Proven experience in a 2nd Line Support role.
- Strong troubleshooting skills across Windows, Office 365, and network environments.
- Excellent communication and interpersonal skills.
- A proactive, solution-focused approach with strong attention to detail.
- Ability to work independently and as part of a team in a fast-paced setting.
- A genuine interest in supporting education through technology
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.