IT Support Technician

Pure Resourcing Solutions Limited; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading educational organisation in Bournemouth is seeking an IT Support professional to deliver vital technical assistance across a dynamic environment. The ideal candidate should have a proven background in 2nd Line Support, strong troubleshooting abilities, and a proactive approach to assist staff and students effectively. This role is on-site and offers a chance to impact education through technology.

Qualifications

• Proven experience in a 2nd Line Support role.
• Strong troubleshooting skills across Windows and network environments.
• A genuine interest in supporting education through technology.

Responsibilities

• Deliver 1st & 2nd line technical support to staff and students.
• Diagnose and resolve hardware, software, and network issues.
• Maintain IT systems and documentation.

Skills

Troubleshooting skills across Windows

Experience with Office 365

Excellent communication skills

Interpersonal skills

Attention to detail

Job description

Overview

Join a leading educational organisation in Bournemouth, providing vital IT support across a dynamic and collaborative environment. This role is based on site in Bournemouth, Mon-Fri.

Responsibilities

• Deliver 1st & 2nd line technical support to staff and students, ensuring minimal disruption to learning.
• Diagnose and resolve hardware, software, and network issues efficiently.
• Escalate complex technical incidents where necessary and follow up to resolution.
• Maintain and update IT systems, documentation, and asset records.
• Support projects, upgrades, and routine maintenance across the IT infrastructure.
• Provide excellent customer service, ensuring users feel supported and informed.

About You

• Proven experience in a 2nd Line Support role.
• Strong troubleshooting skills across Windows, Office 365, and network environments.
• Excellent communication and interpersonal skills.
• A proactive, solution-focused approach with strong attention to detail.
• Ability to work independently and as part of a team in a fast-paced setting.
• A genuine interest in supporting education through technology