Assistant Customer Service jobs in United Kingdom

Are you an experienced Account Manager, Account Executive, or Customer Success star? Looking to take a step forward in your professional career? Do you want to join an amazing company with an outstanding product, stellar team members, and the best clients? Then Oktopost is the place for you!

When Oktopost was founded in 2013, social media was still a question mark in B2B marketing. We saw its untapped potential to drive real business results and built a platform to help marketers turn social into a measurable growth channel.

Oktopost powers social media management and employee advocacy, enabling B2B companies to become truly social organizations. While our social suite enables marketers to manage, scale, and measure social media programs, our Marketing Intelligence solution empowers content and brand teams to build competitive strategies based on market insights.

Trusted by global brands in over 50 countries and fully integrated with the modern marketing tech stack, we’re a dedicated team focused on helping our customers succeed.

We are seeking a driven and proactive Account Manager to join our team. This role reports to our Account Management Team Lead for EMEA. You will own a book of Oktopost customers and be responsible for building long term value based relationships which lead to commercial revenue expansion and long term partnerships. This role combines sales expertise with a deep understanding of how to foster trusted long‑term relationships and drive account growth.

• Responsible for all post‑sale activities as part of the customers’ journey, including initial onboarding, social strategy, and QBRs.
• Cultivate strong, long‑term relationships with clients to enhance retention and loyalty.
• Lead the expansion and renewal processes for a diverse portfolio of customers.
• Collaborate with Solutions Managers to address clients’ technical requests and ensure they receive maximum value from our platform.
• Analyze client needs and identify opportunities for upselling and cross‑selling additional features and services.
• Develop and maintain accurate forecasting and reporting.
• Follow and continually execute the Oktopost process for account managers.

• 2+ years of B2B experience in Account Management or a similar client‑facing or selling roles.
• Proven sales experience with a track record of meeting or exceeding quotas.
• Exceptional presentation, verbal, and written communication skills.
• Strong organizational skills and the ability to thrive under pressure.
• Familiarity with Salesforce is a plus.
• Experience working in a SaaS environment is beneficial.
• Knowledge of the digital marketing and social media world is advantageous.

• Competitive earnings: Base salary + commission
• Professional growth: Formal learning & development programme including Sandler Sales certification.
• Work‑life balance: Flexible hybrid setup (3 days in‑office, London).
• Perks & benefits: Private healthcare, company socials, wellness programs.
• Days off: Flexible vacation day policy + one Friday off every month (MyDay).
• Monthly Allowance: $100 per month expense account.
• Inspiration: Work with leading B2B brands and a team of top‑notch professionals.

At Oktopost, we’re a curious, collaborative, and driven bunch who believe in doing great work, and having fun while we’re at it. We value ambition, creativity, and a healthy dose of team spirit, all wrapped up in a culture that encourages growth, innovation, and delivering real impact.

No matter what department or region you join us from, you’ll be part of a team that supports, celebrates, and challenges one another. From day one, we want every Oktoposter to feel empowered, inspired, and truly at home.

We’re a team that’s genuinely passionate about B2B social. We believe social media can shape brands, spark meaningful conversations, and drive real business results, and we'd love for you to be part of our journey.