9,390
Analyst jobs in United Kingdom
Trainee Service Desk analyst - Weekend Support
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My Four Wheels
United Kingdom
GBP 25,000 - 35,000
Trainee Service Desk analyst - Weekend Support
TN United Kingdom
Havant
GBP 25,000 - 35,000
Job description
Social network you want to login/join with:
Client:
Manpower
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
c6d1c7f72564
Job Views:
2
Posted:
30.03.2025
Expiry Date:
14.05.2025
Job Description:
As a Support Analyst you will work within our Best Practices to provide Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.
- To provide Service Desk support to clients via telephone and chat.
- Logging and updating support tickets within the Company's Incident Management Application.
- Resolving support calls in a quick and efficient manner whilst meeting SLA's.
- To escalate calls where necessary to the Desktop Team and/or Infrastructure Team.
- To complete company provided training to ensure you have what you need to fulfil your role.
- To keep up to date with the latest technologies utilised by the Company.
- To demonstrate a genuine desire to continually improve your technical knowledge and ability.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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