Vaccination and Immunisation Care Coordinator

NHS; Baildon; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare organization is seeking a Vaccination and Immunisation Care Coordinator in Baildon. This role involves coordinating vaccination appointments and communicating with patients to ensure full participation in health programmes. The ideal candidate has strong administrative skills, experience with patient communication, and familiarity with clinical systems like SystmOne. Competitive salary and opportunities for professional development are offered.

Benefits

5 weeks annual leave (pro rata for part time hours)

Birthday Holiday

Qualifications

• Experience in a wide range of administrative systems and software.
• Direct patient or customer communication experience.
• Competency in using the SystmOne clinical system.
• Understanding of Data Protection legislation.

Responsibilities

• Handle enquiries about scheduled vaccination programmes.
• Book vaccination appointments based on eligibility.
• Support the development of searches within SystmOne.
• Co-ordinate appointment bookings for patients.

Skills

Clear communicator

Problem solving skills

Ability to work as part of a team

Good writing, data entry and telephone skills

Persistence

Flexible approach to work

Education

GCSE English Language, Grade C or above (or equivalent)

NVQ Level 3 or equivalent in office procedures and systems or customer service

Tools

SystmOne clinical system

Job description

Vaccination and Immunisation Care Coordinator

The post ispart of the Affinity Care Primary Care Network Team, and will provide day to daysupport in the bookings of appointments for patients linked to the roll out ofour vaccinations (vaccs) and immunisation (imms) programmes, including the plannedCOVID Vaccination programme, the influenza programme, Shingles, baby vaccs andimms, other adult immunisation programmes such as HPV, Pertussis in pregnancy,Meningitis ACWY and any catch-up programmes as introduced from time to time.

Main duties of the job

Handle enquiries from the general public aroundscheduled vaccination programmes including but not limited seasonal influenza,Covid vaccinations and child immunisations.

Proactively follow up with patients to book intheir vaccinations in line with eligibility criteria as defined by the NHS.

Undertake any tasks consistent with the level ofthe post and the scope of the role, ensuring that work is delivered in a timelyand effective manner.

About us

We are Affinity Care Primary Care Network covering a population of over 64,000 patients over 7 GP practices and 8 sites, all in the Bradford area. Our ethos is to provide patient focused care based on the model of GP-led family orientated general practice tailored to local population needs. Our practices are highly accredited training practices, level 3 research ready sites within an embedded ethos of our learning organisation.

We are a friendly enthusiastic and hard working team with opportunities for career progression and will provide support and development for anyone demonstrating capability, enthusiasm, commitment and strong work ethic.

Benefits include:

• 5 weeks annual leave (pro rata for part time hours)
• Birthday Holiday

Job responsibilities

Understand the eligibility andrequirements for all vaccines, immunisations and screening.

Support the development ofsearches within SystmOne to clearly identify eligible cohorts and provideaccurate data relating to the various programmes

Use SystmOne searches toidentify patients eligible for the vaccines, immunisations and screening tosupport workload planning and booking activity

Co-ordinate the booking ofappointments for these patients into appropriate clinics within agreed timescales

Co-ordinate the planning andbooking of care home and housebound patients in partnership with the ComplexCare Team (CCT)

Support the PSM and Nurse Leadto ensure all vaccines are ordered pro-actively to appropriate levels and stockreturns submitted using agreed systems

Support the PSM and Nurse Leadto ensure the distribution of vaccines across all sites as relevant to plannedactivity

Work with the PSMs and Care-Cordinators to provide rotas forboth the booking team and vaccination / immunisation / screening teams

Support the administrative andvaccination teams to provide a quality system of work that is effective in itsuse of team resources

Apply proven approaches toencourage attendance and reduce DNAs

Constantly seek serviceimprovement, mindful of the patient experience and patient safety balanced withefficient use of our resources

Maximise the use of newtechnology and methods of communication withpatients

See things from a patientperspective; identifying ways to improve our systems to enhance the patientexperience

Contact eligible patients,provide supporting information as necessary to patients and book appointmentsas appropriate

Capture such knowledge in a waythat it can be shared with other care coordinators and inform other teamswithin Affinity Care

Undertake any tasks consistentwith the level of the post and the scope of the role, ensuring that work isdelivered in a timely and effective manner.

Escalate all relevant issuesand information to their Line Manager, ensuring they are aware of anydevelopments impacting the operational functioning of the service

Support the collation of allactivity data and reporting information as required

Person Specification

Qualifications

• GCSE English Language, Grade C or above (or equivalent)
• NVQ Level 3 or equivalent level of knowledge in office procedures and systems or customer service

Experience

• Evidence of experience in wide range of administrative systems and software programmes
• Experience of direct patient or customer communication i.e. face to face or via telephone
• Familiarity with the names of vaccines and immunisations
• Experience of and competency in using the SystmOne clinical system
• Evidence of ability to support collation and analysis of data
• Understanding of Data Protection legislation
• Experience of supporting and developing service improvement

Skills/Qualities/Attributes

• Clear communicator with good writing, data entry and telephone skills
• Ability to work effectively as part of a team along with awareness and consideration of other professionals roles
• Problem solving skills; Identifies difficulties as challenges and works with others to identify solutions
• Able to motivate self, work on own initiative and prioritise workload to meet deadlines
• Persistence and ability to keep going in difficult situations and with complex and uncertain pieces of work
• An ability to maintain confidentiality and trust
• Can do attitude, able to maintain positivity in the face of adversity
• Flexible approach to work
• Understanding of and commitment to equality, diversity and inclusivity
• Non-judgmental

Hours of work

• Monday to Friday 37.5 hours per week. 8-4

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.