Tesco Colleague - Phone Shops - Burnham-On-Sea Superstore

Tesco; Burnham-on-Sea; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading grocery retailer in Burnham-on-Sea is looking for a Phone Shop colleague to deliver exceptional customer service. You'll manage various responsibilities, including ensuring facilities are operational and providing customer feedback. The ideal candidate should be motivated, adaptable, and ready to contribute to a positive shopping experience. This position offers flexible working hours and a range of employee benefits.

Benefits

Holiday starting at 20 days plus personal day

Flexible working options

Colleague Clubcard benefits

Access to free wellbeing services

Life cover and pension contributions

Uniform provided

Qualifications

• Passion for delivering great service and greeting customers with a smile.
• Motivation to work in a sales and service environment.
• Ability to adapt to a fast-paced, ever-changing environment.

Responsibilities

• Delivering a great shopping trip for customers every day.
• Following opening and closing routines.
• Listening for and acting on customer feedback.

Skills

Customer service

Adaptability

Teamwork

Job description

Overview

Tesco UK • Burnham-on-Sea Superstore • Permanent • Apply by 28-Sep-2025

Availability

Availability Window

• Sun 10:00:00 – 16:00:00
• Tue 12:00:00 – 16:00:00
• Wed 12:00:00 – 16:00:00
• Thu 12:00:00 – 16:00:00
• Sat 09:00:00 – 18:00:00

Pay and hours

Our Phone Shop colleague rate of pay starts from £12.87 per hour; this increases to £14.08 for stores inside the M25. Additional payments may also apply depending on location. It\'s our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week. We will schedule your contracted hours within these times, and you\'ll have 3 weeks\' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; if the times you are available to work match closely but not exactly to the times we advertise, we would still love to hear from you.

Customers are at the heart of everything we do.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Option to request flexible working from day one
• Colleague Clubcard benefits: 10% off and 15% at pay day weekends
• Access to free wellbeing services and resources to support mind, body and life
• Exclusive colleague deals on handsets and SIMs
• Life cover of five times pay and a pension with matching contributions up to 7.5%
• Benefits to suit you, including discounts, shares and cycle to work schemes
• Uniform provided and policies to support you for life\'s moments
• Access to colleague networks promoting inclusion; more information available via links

You will be responsible for

• Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring facilities are in good working order and available for customers, and listening for and acting on customer feedback
• Creating an impression of pride in service, by modelling high standards of dress and readiness to serve
• Following the service culture in your department and modelling helpful, friendly service behaviours
• Delivering legal compliance and due diligence in your department to protect the brand
• Supporting your manager to control costs, maintain stock records, and be prepared for stock control routines

You will need

• A passion for delivering great service and greeting customers with a smile
• Motivation to work in a sales and service environment
• Ability to adapt to a fast-paced, ever-changing environment
• A passion for human connection
• Ability to build relationships with colleagues to create a team spirit
• Reliable, punctual and well-presented; ready to be a brand ambassador

About us

Our vision at Tesco is to become every customer\'s favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day". Tesco values diversity, equity and inclusion and strives to be a place where Everyone\'s Welcome. We support flexible working and understand life differences.

We are proud to be accredited Disability Confident Leader and committed to an accessible recruitment process. For information on accessibility support, please click here.

Please note: Tesco will recruit individuals who have passed the school leaver\'s age. Some roles require working before 6:15 am or after 9:45 pm or involve working in warehouses, beer/wine/spirits, counters, bakery, or driving roles. High volumes of applications may lead to earlier closing without individual feedback to all candidates. For more information about us visit www.tescoplc.com.