Team Leader, Underwriting Support

AIG; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global market leader is seeking a Team Leader for their Underwriting Support team in Greater London. The ideal candidate will manage the day-to-day operations of underwriting support staff, promote teamwork, and mentor staff for development. Responsibilities include managing portfolios, ensuring compliance, and enhancing operational efficiencies. A strong general insurance knowledge and excellent communication skills are essential. AIG offers a supportive environment focused on professional growth and well-being, requiring in-office collaboration.

Benefits

Comprehensive benefits package

Professional development opportunities

Inclusive work culture

Qualifications

• Proven experience in managing teams in an underwriting or insurance environment.
• Strong knowledge of underwriting processes and best practices.
• Ability to lead and mentor staff effectively.

Responsibilities

• Manage day-to-day activities of underwriting support staff.
• Collaborate with underwriting teams for effective account allocation.
• Ensure compliance with workflows and procedures.
• Document workflow changes and monitor implementation.

Skills

Experience of managing people

Strong General Insurance knowledge

Excellent written and oral communication skills

Proactive, independent work ethic

Strong time management skills

Problem-solving skills

Analytical skills

Ability to multitask under limited supervision

Excellent influencing skills

Job description

Join us as a Team Leader in our Underwriting Support team to take your career to the next level with a global market leader.

How you'll create an impact:

Reporting to the Operations Manager, this position is responsible for the day-to-day management of underwriting support staff across Financial Lines and Casualty with a supervisory scope. This role includes mentoring and ongoing staff development, alongside supporting complex processes and managing a portfolio of accounts. It promotes teamwork and collaboration in partnership with underwriting and other functional teams within the company.

Some of the key responsibilities include:

• Day to day management of UAs
• Working with the Underwriting Support Manager to ensure effective and efficient account allocation to the team
• Tracks and translates quality, timeliness, productivity, and service delivery requirements into individual & team metrics.
• Attends underwriting reviews/operational meetings and reports on operational process changes, regulatory changes, policy booking, policy issuance, or adjustment backlogs. Captures takeaways and works with the team to create/implement action plans as required.
• Ensures compliance with workflows and procedures.
• Documents workflow/process changes, arranges and trains onshore/offshore staff, and implement and monitor change through BAU status.
• Is the first point of escalation for operations or underwriting staff regarding service issues.
• Manage a portfolio of accounts and oversees all accounts under their lines of business

• Develops key relationships with the underwriting teams to execute the end-to-end underwriting processes.
• Collaborates across the organisation to solve issues and provide recommendations.
• Review workflows/processes on a semi-annual basis in order to identify process efficiencies.
• Identifies servicing issues with our external partners and works with the Operations Manager to document the issue, present it, and follow up through resolution.

What you'll need to succeed:

• Experience of managing people
• Strong General Insurance knowledge
• Excellent written and oral communication skills.
• Proactive, independent work ethic with strong time management, problem-solving, and analytical skills.
• Must demonstrate the ability to multitask and work under limited supervision.
• Demonstrate excellent influencing, and communication skills.

#LI-AIG

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area:
UW - Underwriting AIG Europe S.A. (U.K. Service Branch) & American International Group UK Ltd