Team Leader - Kitchen - Pret a Manger

Carebrook Ireland; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A food service company in Belfast seeks a team leader to support and coach staff in shop and kitchen operations. Responsibilities include training, service excellence, safety standards, and profitability. The ideal candidate should promote team morale and drive sales while maintaining high-quality food and beverages. Grow your career in a supportive environment where teamwork thrives.

Responsibilities

• Support and coach the team to ensure they reach their potential.
• Lead by example and be hands-on when required.
• Ensure the Coffee Calling System is followed efficiently.

Job description

Overview

We’ve carved out a unique culture here at Carebrook (Pret Franchisee), where joy prevails, there’s a positive atmosphere and real team spirit. We stay hungry, care deeply, share joy, grow together and welcome everyone. Join us to see what it’s like to work in a place where you can truly grow and thrive.

Responsibilities

• Support and coach the team to ensure they reach their potential in both the shop and kitchen.
• Support the training pathways to ensure training happens on time.
• Lead by example and be hands-on when required.
• Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
• Coach the team for good performance by offering regular feedback and praise.
• Lead the Speed of Service principles to ensure the team consistently follows the 6 Key Points of Service.
• Follow the MBWA (Management by Walking Around) principles and empower the team to deliver engaging Joy of Pret activities.
• Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
• Ensure the Coffee Calling System is followed efficiently.
• Ensure all Marketplace orders are prepared promptly and accurately.
• Deliver delicious food and drink by following the 6 Key Points of Production and the 11-Step Production Process to ensure customer safety and product quality.
• Follow Production Principles to put customers’ needs first and maintain quality and freshness; ensure How to Cards are used and followed; carry out Line Checks and address improvements.
• Ensure no Made to Sell (MTS) rejects are on display in our Langars; continually develop the team’s knowledge about the quality of our food and coffee; ensure Barista Prepared Drinks are made by trained employees to the highest standard.
• Maintain a Well-Loved Shop by following Food Safety and Health & Safety standards, monitoring and recording safety checks, taking corrective action as needed, keeping the shop clean and equipment well maintained.
• Demonstrate due diligence, report and escalate any quality issues, and follow Managing by Walking Around (MBWA) principles to monitor Pret Standards and view the shop through the customers’ eyes.
• Support Shop Profitability by maximizing sales, labour efficiency and profit through forecasting, rosta, ordering and production; carry out ordering accurately; monitor Mystery Shopper requirements; ensure good stock control and follow marketing and merchandising guidelines to drive sales.
• Grow Sales by following merchandising guidelines, leveraging marketing, and supporting successful food launches; enable clear and engaging communication between the kitchen and FOH to meet business needs; support Marketplace opportunities.