Switchboard Operator

Sodexo; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global services leader is looking for a Switchboard Operator to manage calls and serve as the point of contact for clients. The candidate should have strong communication skills and at least one year of experience in similar roles. This remote position offers comprehensive perks and a supportive work environment.

Benefits

Unlimited access to wellbeing support

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan

Learning and development tools

Bike to Work Scheme

Enhanced benefits and leave policies

Qualifications

• Minimum 1 year of experience in a Switchboard or Customer Service role.
• Clear and precise verbal communication is essential.
• Strong PC literacy and competent keyboard skills required.

Responsibilities

• Answer and manage internal and external calls with professionalism.
• Operate the switchboard and maintain contact databases.
• Follow emergency procedures for sensitive calls.

Skills

Strong communication skills

PC literacy

Ability to work under pressure

Active listening

Job description

Overview

Job Title: Switchboard Operator

Location: Home based, anywhere in the UK

Reporting To: Switchboard Manager

Hours: 40 hours per week, Monday – Friday, 08:00 – 18:00

Contract Type: 12 Month FTC

About the Role

We are seeking a confident and customer-focused Switchboard Operator to join the dedicated team. Serving as the primary point of contact for 12 client sites, the Switchboard is recognised as a centre of excellence, setting the standard for telephony operations. If you thrive in a fast-paced, customer-focused environment and enjoy delivering outstanding service, this role is for you.

Responsibilities

• Answer and manage internal and external calls with professionalism and courtesy.
• Use active listening and questioning to resolve queries quickly and effectively.
• Operate the switchboard and operator console efficiently.
• Follow emergency and reporting procedures, including handling of bomb threats and nuisance calls.
• Conduct daily system checks, log-on, and shutdown procedures.
• Maintain and proactively update contact databases and directories.
• Assist with locker service tickets at HQ via ServiceNow.
• Record and utilise key information to support and enhance the switchboard operation.
• Deliver consistent service across all supported GSK and ViiV Healthcare sites.

Person Specification

• Confident and approachable with strong communication skills.
• Personable and a strong team player.
• Self-motivated with the ability to use initiative.
• Flexible and adaptable in a dynamic environment.

Essential Skills & Experience

• Minimum 1 year of experience in a Switchboard or Customer Service role.
• Clear and precise verbal communication.
• Strong PC literacy and competent keyboard skills.
• Ability to work under pressure and handle sensitive or critical calls (e.g., bomb threats, nuisance calls).
• Willingness to complete annual objectives and contribute to the wider team’s success.

Why Sodexo?

Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way.

We offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• Extensive Employee Assistance Programme, including legal and financial advice
• 24hr virtual GP Service
• Sodexo Discounts Scheme
• Pension Plan
• Learning and development tools to enable growth
• Bike to Work Scheme
• Enhanced benefits and leave policies for Sodexo UK & Ireland

About Sodexo

At Sodexo, our purpose is to create a better everyday experience for everyone. As a global leader in services, we operate in 55 countries, serving over 100 million consumers daily. We are committed to being an inclusive employer and welcome applications from diverse experiences, backgrounds and identities. We support Employee Networks and are a Disability Confident Leader employer. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job. Read more about our inclusive culture.

Ready to be part of something greater? For careers that mean business, Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.