Support Assistants

NIFHA - Northern Ireland Federation of Housing Association; United Kingdom; Remote; GBP 24,000 - 26,000; Full time

Job summary

A customer-focused housing organization in Northern Ireland is seeking Support Assistants to provide personal care and housing support to individuals with learning disabilities. The role involves working in various locations including Carrickfergus, Ballymena, and Belfast. Full-time and part-time positions are available, with a salary range of £24,401 - £25,281 per annum. The organization promotes social inclusion and supports independent living.

Benefits

33 days annual leave

Enhanced Employer Pension Contribution

Health Cash Plan

Employee Assistance Programme

Weekly overtime payment

Enhanced Family Leave policy

Occupational Sick Pay

Enhanced Personal Development Programmes

Qualifications

• Experience in providing personal care and housing support services.
• Ability to work with individuals with learning disabilities and challenging behaviours.
• Commitment to the organisation's core values and customer service standards.

Responsibilities

• Deliver quality personal care and support to service users.
• Collaborate with the staff team to facilitate meaningful community engagement.
• Adhere to customer service guidelines during service delivery.

Job description

Closing Date and Location

• Closing Date: 17 October 2025
• Location: Greenisland, Carrickfergus, Ballymena, Belfast, Ballycastle
• Salary: Band 2 Level 1 - 4 (£24,401 - £25,281 per annum)
• Contract: Permanent
• Hours: Full-Time / Part-Time / Relief
• Job Ref: SA/CW/09/25

The Organisation

This is an incredible opportunity to work for a customer focused organisation with an excellent reputation of providing housing and support services. Triangle strives to ‘Build Better Lives’ together by building homes and providing accommodation, individualised housing and care support. We promote social inclusion, supporting people to live independently and maintain their tenancies; we also provide support systems to enable adults with a learning disability maintain meaningful employment.

The Role

To work with service users and staff team to deliver quality personal care and housing support services to individuals with a learning disability/challenging behaviour enabling them to lead a full and integrated life in the community in which they live. Care and support must be delivered in accordance with the organisation’s core values, customer service standards and customer service guide.

The Package

• We have a number of permanent Support Assistant posts based in Ballycastle Area, Carrickfergus Area, Ballymena Area & Belfast Area.
• Salary scale is Band 2 Level 1 – 4 (£24,401 – £25,281 per annum)
• Full-Time posts however part-time will be considered in Carrickfergus Supported Living Scheme (24 hours per week)
• Relief (casual) Contracts are also available for all areas

Benefits

• 33 days annual leave, increasing with length of service to a maximum of 40 days (Includes public holidays)
• Enhanced Employer Pension Contribution (6% Employer/ 4% Employee)
• Health Cash Plan
• Employee Assistance Programme
• Weekly overtime payment
• Enhanced Family Leave policy
• Occupational Sick Pay
• Enhanced Personal Development (EPD) Programmes – Part Funded

Triangle Housing Association are committed to being an inclusive employer with a diverse workforce. We therefore encourage applications from people from the widest possible diversity of backgrounds, cultures, and experiences.

Anticipated Interview date will be 20 & 21 October 2025

60 Eastermeade Gardens Ballymoney BT53 6BD