Store Manager

THE BODY SHOP; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading ethical beauty brand in Leeds is seeking a passionate Store Manager to drive excellence in customer experience and sales. You will lead a team, manage stock, and make data-driven decisions to enhance store performance. The ideal candidate should possess beauty retail experience, exceptional leadership, and communication skills. Flexibility to work across the week is essential. This role offers an opportunity to be part of a mission-driven brand that champions cruelty-free beauty.

Qualifications

• Experience in beauty retail and people leadership.
• Ability to control and meet sales and performance targets.
• Experience using data for commercial decision-making.
• Demonstrated outstanding communication skills.
• Flexibility to work across Sunday to Saturday.

Responsibilities

• Drive customer engagement and shape store experience.
• Meet sales and performance targets through planning.
• Manage stock and monitor operational changes.
• Communicate effectively with team and customers.
• Lead and develop potential team members.

Skills

Beauty retail expertise

Sales and performance management

Communication skills

Team coaching and development

IT skills

Planning and organizing skills

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here.

Your role in a nutshell

To be an inspirational leader with enthusiasm for our brand and believe in the way we do business. With beauty retail expertise that is second to none, you will drive the store and the team to deliver retail excellence, strong sales results and engaging customer experience

More about the role

Customer Experience - We want someone who will shape a customer focused store experience by leading the team to drive customer engagement and bring the brand to life. The Store manager should also ensure the development of consumer loyalty to help build The Body Shop brand.

Delivery - Retail related beauty expertise is highly desirable at management level. We're looking for someone who will be able to control and meet sales and performance targets with outstanding planning and organising skills. Our Store Managers need to have exceptional stock management skills, and the ability to monitor/manage change. It is essential for our Store Managers to be confident to use the data we provide you with to make sound commercial and business decisions to really drive your sales and your people. Our Store Manager have to have full knowledge of the beauty market, our competitors and have passion and love for our products!

Teamwork and People Management - Our people are at the heart of everything we do. We're particularly interested in individuals who are able to lead and work as part of a team and can quickly react to any problems that may occur. There is a necessity for our managers to be outstanding communicators and competent to manage the team in accordance to the needs of the store and its customers. We desire a flexible and responsible role model who is capable of attracting and retaining people who reflect the brand. Managers must have the ability to identify high potential, develop current members of the team to a high standard.

What we look for

• Experience in beauty retail and people leadership
• Able to control and meet sales and performance targets with outstanding planning and organising skills
• Experience of using data provided to make sound commercial and business decisions
• Ability to work collaboratively within a feedback culture
• Team coaching and development
• Ability to demonstrate outstanding communication and operational skills
• Leadership skills to achieve personal and business success.
• Good IT Skills
• Flexibility to work across Sunday to Saturday is required.

Talent Drivers

Commerciality

Collaborative Skills

Leadership

Personal Conduct

Purpose