Skills Academy Coordinator

AWE; Reading; On-site; GBP 27,000 - 35,000; Full time

Job summary

A leading defense technology company is seeking two Skills Academy Coordinators in Reading/Basingstoke to manage apprenticeship programs and provide business support. Responsibilities include project coordination, managing recruitment events, and supervising administrative teams. Candidates should possess strong customer service skills, attention to detail, and relevant experience in administration. The role offers a competitive salary between £27,300 and £35,000 along with attractive benefits such as flexible working and professional development opportunities.

Benefits

270 hours of annual leave

Flexible working arrangements

Professional Career Development funding

Employee Assistance Programme

Defined contribution pension plan

Life Assurance

Discounts on everyday spending

Special Leave Policy for volunteering

Qualifications

• Candidates should demonstrate experience in customer service and business administration.
• Working knowledge of Fusion and Requisitions is beneficial.
• Ability to manage workload effectively and prioritize tasks.

Responsibilities

• Provide project coordination and management support to events.
• Organize recruitment events promoting AWE apprenticeships.
• Co-ordinate induction programmes for new apprentices.
• Manage Skills Academy inbox and handle queries.
• Supervise the Business Administration team in the Skills Academy.

Skills

Excellent customer service skills

Excellent interpersonal skills

Attention to detail and accuracy

Ability to manage own workload and priorities

Good Experience in customer services

Experience of process improvement activities

Education

Business Administration Apprenticeship or relevant experience

Tools

MS Excel

MS Word

MS PowerPoint

Job description

AWE are looking for 2 Skills Academy Coordinators to work within the Skills Academy to provide efficient and effective Business Support services and provide support and guidance for the Skills Academy Staff, Apprentices and functions where required, working to agreed service levels and delivering a customer service to a high standard.

Location - Reading / Basingstoke area

Package - £27,300 - £35,000 (depending on your suitability and level of experience)

As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include:

• Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work)
• Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time
• Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training
• Employee Assistance Programme and Occupational Health Services
• A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution)
• Life Assurance
• Discounts - access to savings on a wide range of everyday spending
• Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family
• A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site

What will you be required to do?

• Provide accurate and relevant project coordination management and support to numerous events and teams to ensure the project/events stay on track and is delivered to schedule
• Manage and co-ordinate recruitment events to promote AWE apprenticeships both internally and externally
• Co-ordinate and support the induction programme for new apprentices within AWE
• Manage and co-ordinate keeping warm events for new intake of apprentices within AWE
• Oversee the process of requisitions, orders and receipting including spreadsheet management for finances
• Manage the Skills Academy Admin inbox and deal with queries as appropriate
• Manage the room bookings within the Skills Academy as appropriate
• Organise meetings for Skills Academy management as appropriate including taking minutes where required
• Supervise the Business Administration team and tasks within the Skills Academy Admin office
• Undertaking data entry and checks for apprenticeships relevant to management systems
• Managing certification process as they arrive within the Academy
• Support facility management issues
• Maintain positive and professional working relationships with internal and external colleagues and customers
• Ensure all correspondence and documentation produced is accurate and in accordance with approved templates
• Ensure Skills Academy related documentation (hard copy and electronic) is appropriately handled, managed and retained in compliance with data privacy regulations, including the archiving process; and ensure all correspondence and documentation produced is accurate, using approved templates
• Ensure local work instructions are followed to maintain process compliance and quality
• Maintain understanding of up to date policies within the Academy

Whilst not to be considered a check list, candidates should be able to demonstrate some of the following:

• Business Administration Apprenticeship or relevant experience
• Excellent customer service skills
• Excellent interpersonal skills
• Attention to detail and accuracy
• Ability to manage own workload and priorities to agreed timescales
• Working knowledge of Fusion, Requisitions,
• Good Experience of working in a customer services environment delivering transactional tasks and providing first point of contact services.
• Experience of process improvement activities.
• Working knowledge of MS Excel, Word and PowerPoint

Closing date - 13/5/24

All candidates must be willing and able to obtain and maintain the necessary security clearance for the role.

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