Shift Manager - Warehouse

DHL; Cannock; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading logistics company in Cannock is seeking a dedicated Shift Manager to optimize operations and enhance team performance. The successful candidate will oversee daily activities, ensure compliance with safety standards, and drive a culture of excellence. The role requires previous management experience in a warehouse setting and a commitment to achieving key performance indicators. Benefits include flexible working options and generous leave packages.

Benefits

Free on-site parking

25 days annual leave

Discretionary bonus based on performance

Flexible working options

Generous pension scheme

Free 24/7 GP consultations

Retail and lifestyle discounts

Free mortgage advice

Qualifications

• Experience at Shift Manager level in a warehouse environment.
• Demonstrable record of meeting targets for operations.
• Strong understanding of safety regulations.

Responsibilities

• Manage operational performance and achieve KPIs.
• Lead and develop Team Leaders for a high-performance culture.
• Ensure compliance with company policies and safety regulations.

Skills

Warehouse Management experience

Communication skills

Change management

Process Improvement techniques

Self-motivated

Job description

Position: Shift Manager
Location: Cannock (WS11 8JH)
Shift pattern: Exact shift pattern to be determined
Contract Type: Permanent (Full-Time)

Are you a dynamic leader with a passion for optimising operations and driving team performance? DHL is seeking a dedicated Shift Manager to oversee our Cannock facility. In this role, you will be responsible for managing daily operations, ensuring efficiency and safety, and leading a team to deliver exceptional service. If you thrive in a fast-paced environment and are committed to excellence, we want to hear from you!

Join us in shaping the future of logistics and make a difference with DHL Supply Chain.

✅ WHAT YOU'LL DO

• Manage operational performance, resource and workload planning on shift to achieve agreed KPI's on productivity, quality and cost
• Support, develop and performance manage the Team Leaders to drive a high performance culture and aligned approach at all times with all other Shift Managers
• Manage cost budget for own area and identify cost saving opportunities where appropriate
• Ensure that OMS routines, SOP's, SSOW and company policies and processes are being adhered to at all times and updated as required
• Understand the needs of the customer and put in place effective plans to deliver on set KPI's/targets
• Achievement of KPI's on productivity, quality and cost providing commentary and improvement plans where KPI's are not achieved
• Maintain a strong H&S culture on site. Report and investigate incidents within the work place and respond to or elevate issues of non compliance to safety regulations and procedures
• Control absence levels on shift by robust and consistent application of absence management process
• Conduct management responsibilities such as 1:1's, Performance review, disciplinary and grievance processes and return to work meetings

✅ THIS ROLE WOULD SUIT PEOPLE WHO

• Previously Warehouse Management experience at Shift Manager level is essential
• Experience of working within an automated Retail/Online supply chain environment is desirable
• Excellent communication skills - Verbal and written
• Demonstrable record of delivering against targets for own area of responsibility
• Strong understanding of leading change management projects with particular focus on site culture
• Knowledge of Process Improvement techniques, CAPA, to resolve operational issues
• Self motivated individual able to demonstrate ability to work effectively as part of a wider shift and site management team as well as on own initiative

✅ WHY JOIN US?

• Free on-site parking
• 25 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• We're happy to talk about flexible working – just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅ WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅ BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 5th January or 12th January . Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.