Service Manager – Field Operations & Customer Care

Otis; Andover; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading lift equipment provider in Andover is seeking a Service Manager to provide leadership for the Service Engineers, manage resource allocation, and ensure exceptional customer service. Candidates should possess strong communication skills, IT proficiency, and a background in project management. The role includes overseeing service operations, developing effective strategies, and nurturing customer relationships. Join a dynamic team where commitment to customer satisfaction is paramount.

Qualifications

• Strong communication skills and ability to engage with clients.
• Proficient with service management software and Microsoft Office.
• Experience in managing teams and service delivery.

Responsibilities

• Oversee service department management including maintenance, call-outs, and repairs.
• Develop service strategies aligned with company objectives.
• Maintain customer satisfaction and handle complex complaints.

Skills

Strong client-facing and communication skills

IT literate

Experience in project management

Ability to lead and motivate a team

Analytical skills

Familiarity with SLAs

Job description

A leading lift equipment provider in Andover is seeking a Service Manager to provide leadership for the Service Engineers, manage resource allocation, and ensure exceptional customer service. Candidates should possess strong communication skills, IT proficiency, and a background in project management. The role includes overseeing service operations, developing effective strategies, and nurturing customer relationships. Join a dynamic team where commitment to customer satisfaction is paramount.