Service Leader - Catering - Bakery Station

Westmorland Limited; Penrith; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading catering company in Penrith seeks a passionate Service Leader to ensure optimal service and maintain brand standards. The role involves leading shifts, providing training, and motivating a team in a fast-paced environment. Ideal candidates will have strong communication skills and a background in catering, with a focus on high food quality and customer satisfaction.

Qualifications

• Experience leading a team in a high-volume catering environment preferred.
• Background in catering looking to advance to Service Leader role considered.

Responsibilities

• Lead shifts and manage/support colleagues effectively.
• Ensure delivery of excellent customer service and brand excellence.
• Maintain company standards through daily and weekly procedures.
• Support training of new colleagues.

Skills

Excellent communication skills

Ability to lead a team

Positive attitude

High standards in food quality

Customer service experience

Job description

As a Service Leader in our catering department, you will be responsible for leading shifts to ensure the team delivers the best service to our customers and maintains brand standards. In this hands-on, customer-facing role, you should be capable of managing a high-volume environment with a positive, can-do attitude. You will be passionate about our offerings, champion our homemade products, and ensure that our knowledgeable colleagues provide the unique and delightful experience we are known for.

Your responsibilities will include:

1. Effectively leading your shift, managing and supporting colleagues, ensuring deployment aligns with customer demand, and responding appropriately to colleague or customer matters as required.
2. Ensuring the team delivers excellent customer service and brand excellence.
3. Carrying out all daily and weekly procedures to maintain company standards at all times.
4. Supporting the training of new colleagues through their induction, refresher courses, and other relevant training.

#WFHP

We seek Service Leaders who can motivate and lead a team daily in a fast-moving environment. Excellent communication skills and a positive attitude are essential, along with high standards in food quality, customer service, and cleanliness. Experience leading a team in a high-volume catering environment is preferred, but we are also interested in candidates from catering backgrounds looking to advance to a Service Leader role.