Service Desk Administrator

Smart10 Ltd; Stevenage; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic service management company is seeking a motivated Service Controller / Administrator in Stevenage. You'll be responsible for scheduling engineers, responding to client inquiries, and ensuring smooth operational processes. The ideal candidate will possess strong communication skills, organizational abilities, and a detail-oriented mindset. The position offers a competitive hourly rate of £12.50, on-the-job training, and career progression opportunities in a supportive environment.

Benefits

Competitive hourly rate

On-the-job training

Opportunities for career progression

Supportive team environment

Qualifications

• Self-motivated with a keen attention to detail.
• Ability to thrive in a busy environment.
• Experience in planning or scheduling roles.

Responsibilities

• Schedule engineers' workloads based on service level agreements.
• Respond to client phone calls and emails.
• Log service requests and prepare engineers' worksheets.

Skills

Strong communication skills

Highly organised

Attention to detail

Team collaboration

Customer service experience

Proficient in Microsoft Office

Job description

Job Title: Service Controller / Administrator
Location: Stevenage
Hourly Rate: £12.50
Contract: Monday to Friday 9.00 - 5.00 pm, Temp to perm

About the Role

We are currently seeking a motivated and organised Service Controller / Administrator to join our clients expanding team in Stevenage. This is a fast‑paced and varied role, where you'll play a key part in ensuring the smooth scheduling of their engineers and maintaining excellent communication with both internal teams and clients.

Key Responsibilities

• Responding to incoming phone calls and emails from clients.
• Logging service requests and scheduling engineers' workloads in line with service level agreements (SLAs).
• Planning service, rework, and breakdown jobs efficiently to optimise engineers' productivity.
• Liaising daily with clients to provide updates and confirm job requirements.
• Managing and collecting engineers' daily work sheets, closing completed jobs, and preparing them for invoicing.
• Coordinating with internal departments to ensure timely dispatch of repair parts and equipment.
• Reviewing job priorities and keeping both engineers and clients updated accordingly.
• Resolving minor technical issues and customer queries promptly and professionally.
• Coordinating customer requests, following up on quotations, and ordering/chasing parts for outstanding jobs.
• Planning and scheduling Preventative Maintenance (PPM) checks, preparing tick sheets, generating reports, and issuing quotations for remedial works.
• Handling renewals of service agreements.

Key Requirements

• Strong communication skills, both written and verbal.
• Highly organised, flexible, and able to thrive in a busy environment.
• Self‑motivated with a keen attention to detail and a strong sense of responsibility.
• Able to work independently and as part of a team.
• Previous experience in a planning/scheduling, customer service, or sales role.
• Proficient with basic computer systems and Microsoft Office.

What We Offer

• Competitive hourly rate of £12.50 per hour.
• On‑the‑job training provided.
• Opportunities for career progression within the company.
• A supportive and collaborative team environment.

If you are looking for a challenging and rewarding role within a growing organisation, we would love to hear from you.