Sales Team Leader (Remote)

Motia; Burnley; Remote; GBP 33,000 - 40,000; Full time

Job summary

A dynamic sales company is seeking a Remote Sales Team Leader to guide a team of Senior Telesales representatives. In this role, you will motivate your team to achieve sales targets, analyze performance metrics, and maintain exceptional service standards. Ideal candidates will have telesales team management experience and strong communication skills. The role offers a competitive salary and benefits including uncapped commission and sociable working hours.

Benefits

Uncapped commission

25 days annual leave plus bank holidays

Free breakfast

Fun working environment

Pension

Life assurance

Qualifications

• Proven experience in managing a telesales team.
• B2B telesales experience in an office environment.
• Strong interpersonal and communication skills.

Responsibilities

• Lead and motivate the telesales team.
• Set and oversee sales targets.
• Conduct recruitment and training for the team.
• Analyze performance metrics and encourage team growth.

Skills

Team management

Customer service

Sales targets achievement

Communication skills

Organizational skills

Resilience

Microsoft Office proficiency

Job description

As Remote Sales Team Leader, you'll be the guiding force for a team of Remote Senior Telesales representatives (6-8) who are passionate about providing top-notch service to our customers. Your mission will be to inspire and support your team as they engage in meaningful conversations with potential clients, all while driving new business sales.

Reporting directly to the General Manager - Sales, you'll take charge of motivating your team to hit those all-important targets and maintain our high service standards. You'll be involved in analysing performance metrics, celebrating successes, and identifying areas for growth.

Your role goes beyond numbers; you're a coach, a mentor, and an encouraging presence. You’ll embody our customer-first philosophy and play a crucial part in our continued success!

Duties and Responsibilities

• Plan and prioritise sales activities to achieve agreed targets and devise incentives.
• Work to individual and group sales targets.
• Manage and motivate staff on a daily basis.
• Conduct interview process for recruitment and assist with training requirements for the team as well as conducting monthly team appraisals.
• Maintain a full level of understanding of fuel cards, the competition and the market and ensure that this knowledge is communicated and understood by staff.
• Maintain and develop new and existing customers through appropriate sales methods, to optimise quality of service, business growth and customer satisfaction.
• Maintain regular consistent and professional attendance, punctuality and personal appearance.
• To undertake additional duties as may be assigned from time to time by the Sales Manager.
• Any other duties as may be reasonably required.

Qualifications and experience

• Previous experience managing a Fuel Card Telesales Team preferred
• Experience working in an office environment essential, preferably with Business-to-Business Telesales experience.
• Supervisory skills would be advantageous.
• Working knowledge of Microsoft Office packages – Word, Outlook and Excel.
• Good communicator with a professional confident telephone manner and excellent customer service skills.
• Accuracy and attention to detail with ability to organise and prioritize.
• Resilience when working under pressure with a strong work ethic and reliability.
• Ability to work well individually and as part of a team.
• Target conscious and results driven.
• Professionalism, mature attitude and ability to lead by example at all times.

Benefits

• Base salary £33,391 per annum.
• Remote/home working position.
• Uncapped commission.
• On the spot incentives.
• 25 days annual leave plus bank holidays.
• An additional day annual leave for your birthday.
• Free breakfast.
• Sociable working hours, no weekends or evenings.
• Early Friday finish.
• Fun, supportive working environment.
• Dress down office.
• Pension.
• 4 x salary life assurance.