Product Owner - CRM and CPQ

Vp plc; Harrogate; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading equipment rental company in Harrogate is seeking a Product Owner to manage its CRM platforms including Salesforce and Zendesk. You will ensure these systems effectively support the entire customer journey and improve efficiencies. The ideal candidate should have expertise in Salesforce and agile methodologies, aiming to enhance customer experience through effective product management.

Benefits

Salary sacrifice pension

25 days holiday

Life Assurance cover 3x salary

Learning & Development opportunities

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Proven experience as a Product Owner or CRM Business Analyst in a tech or digital environment.
• Hands-on expertise with Salesforce Sales Cloud and Revenue Cloud.
• Familiarity with Zendesk for customer service workflows.

Responsibilities

• Own and manage the CRM roadmap across multiple platforms.
• Translate business requirements into prioritised user stories.
• Lead delivery of CRM features and ensure seamless user experience.

Skills

Product Ownership

Salesforce Sales Cloud

Revenue Cloud (CPQ & Billing)

Zendesk

Agile Methodologies

Stakeholder Management

Tools

Jira

Confluence

Azure DevOps

Job description

Overview

As Product Owner, you will own our CRM platforms end-to-end, with a focus on Salesforce Sales Cloud, Revenue Cloud (CPQ & Billing), and Zendesk for customer service. Your role is to ensure these systems effectively support the entire customer journey-from first contact through sales, billing, and service.

You will act as the bridge between business teams and technical teams, turning requirements into a prioritised product backlog. Working in an agile environment, you will shape the CRM roadmap, drive new features, and align platform capabilities with business goals.

This role requires both technical CRM knowledge and an understanding of commercial processes. You will work closely with Sales, Finance, and IT to improve pipeline visibility, revenue operations, service efficiency, and customer experience.

Success means delivering scalable, user-friendly CRM solutions that improve efficiency, data accuracy, and growth. You will also champion best practices, drive adoption, and continuously evolve the platform to meet changing needs.

Key Responsibilities

• Own and manage the CRM roadmap across Salesforce Sales Cloud, Revenue Cloud (CPQ & Billing), and Zendesk.
• Translate business requirements into prioritised user stories and acceptance criteria.
• Represent business needs and customer perspective in product development.
• Maintain a backlog aligned to strategic goals and priorities.
• Lead delivery of CRM features, including CPQ, quote-to-cash workflows, and reporting.
• Oversee configuration and implementation to ensure scalable, maintainable solutions.
• Ensure seamless user experience across sales (Salesforce) and service (Zendesk).
• Partner with Sales, Finance, and Service teams to address challenges and opportunities.
• Work with Salesforce/Zendesk developers to deliver high-quality releases.
• Support CRM integrations with ERP, data platforms, and marketing tools.
• Ensure compliance with governance, change management, and best practices.
• Promote adoption through training, onboarding, and documentation.
• Monitor performance and usage to drive continuous platform improvement.

What We're Looking For

• Proven experience as a Product Owner or CRM Business Analyst in a technology or digital environment.
• Hands-on expertise with Salesforce Sales Cloud and Revenue Cloud (CPQ & Billing).
• Familiarity with Zendesk CRM for customer service workflows and ticketing.
• Strong knowledge of lead-to-order, quote-to-cash, and customer service processes.
• Experience working in agile delivery teams with tools like Jira, Confluence, or Azure DevOps.
• Excellent communication and stakeholder management skills.
• Ability to translate complex business needs into clear technical requirements.

Desirable Experience

• Salesforce certifications (e.g., Sales Cloud Consultant, CPQ Specialist, Administrator)
• Understanding of subscription billing models and SaaS revenue operations.
• Experience integrating Salesforce and Zendesk with ERP, marketing automation, or data platforms (e.g., Snowflake).

What We Can Offer You

• Salary sacrifice pension
• 25 days holiday, plus bank holidays
• Additional holiday purchase scheme
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Eye care vouchers
• Recommend a friend scheme
• Learning & Development - commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts - a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Employee Assistance Programme
• Virtual GP Service
• Will Writing & Funeral Concierge Service
• Regit Assist 24/7 accident helpline - free joining

A Little Bit About Us

Established in 1954, Vp plc has evolved into a dynamic group of companies with expertise in equipment rental. Our organisation encompasses twelve prominent operating divisions: Airpac Rentals, Brandon Hire Station, Hire Station, MEP Hire, ESS, Groundforce, TPA, Torrent Trackside, CPH, Vp Rail, Vp RS and UK Forks.

Across these divisions, we proudly provide an extensive range of specialist products and comprehensive services tailored to various industries. Our offerings cater to diverse sectors such as construction, civil engineering, rail, water, oil and gas, outdoor events, and housebuilding.

With a rich history and a commitment to excellence, Vp plc is your trusted partner for all your equipment rental needs.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.