Product Owner

NatWest Group; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A financial services organization in London is seeking a Product Owner to lead the development of digital features and enhance customer experiences. You will collaborate with designers and engineers to create a world-class digital journey, manage the digital roadmap, and ensure improvements align with customer needs. Previous experience in Agile methodologies and a passion for customer-centric design are essential for success in this role.

Qualifications

• Previous experience in a Scrum or Agile team.
• Track record of digital delivery and operations.
• Understanding of business customers' needs.

Responsibilities

• Lead the development of digital feature sets.
• Set the vision for the digital experience.
• Prioritize improvements to the digital journey.

Skills

Agile methodologies

Digital product management

Customer centric design

Stakeholder collaboration

Job description

Overview

We're looking for someone to support senior management in driving the development of our digital channels' priorities and investment needs. You'll be putting the customer at the heart of our digital channel plans and continuously improving their digital journey. This is an opportunity to oversee the service delivery of our digital channel set, ensuring all aspects of our digital customer journey deliver an exceptional customer experience.

What you'll do

As a Product Owner, you'll be leading the development and continuous improvement of a range of digital feature sets, working with talented designers and engineers to deliver the best outcomes for our customers. You'll be setting the vision for a whole host of digital features, making sure that we create a world-class digital experience for our customers. You'll take ownership of the digital roadmap and the definition, management and prioritisation of the digital backlog. You'll also be:

• Using information relating to customers, business stakeholders, market conditions and business risks to prioritise and deliver improvements to the digital journey
• Driving all aspects of the digital journey, including performance management, service proposition and customer experience
• Working with stakeholders and delivering on KPI's to inform and monitor the digital customer experience
• Making sure that continuous improvements in financial spend is within agreed budgets

Requirements

To join us in this role, you'll need to have previous experience of working in a Scrum or Agile team. You'll need the ability to innovate, partner and collaborate with customers and colleagues to implement the best digital experience for our customers. In addition, you'll have a successful track record of digital delivery and operations along with digital channel management and human centred design experience.

• An understanding of the needs of business customers and how we can serve them digitally
• A passion for customer centric design
• Familiarity with digital product management techniques, such as Lean start-up