Patient Services Assistant

NHS North Of England Commissioning Support Unit; Ashington; On-site; GBP 24,000 - 26,000; Full time

Job summary

A healthcare organization is seeking a Patient Services Assistant in Ashington. In this role, you'll assist patients at reception and on the phone, helping them feel supported. Ideal candidates will have excellent listening skills and a caring approach, with full training provided for those with no experience. The position offers a salary of £24,735 to £25,126 pro rata, with a commitment to high-quality patient care.

Benefits

Full training and guidance

Supportive team environment

Opportunities for skill development

Qualifications

• No previous experience required; full training provided.
• Ability to stay calm under pressure.
• Enjoy helping people and learning new skills.

Responsibilities

• Greeting patients at reception and helping with enquiries.
• Answering phone calls and managing appointments.
• Filling in forms and taking details of symptoms.

Skills

Caring patient-focused approach

Good listening and communication skills

Positive attitude and team spirit

Basic computer skills

Education

Functional Literacy and Numeracy level 2/GCSE Grade A-C

Tools

Microsoft Office basics

GP Clinical systems

Job description

Overview

Go back NHS North Of England Commissioning Support Unit

Position

Patient Services Assistant

The closing date is 20 October 2025

37.5 hrs per week compressed over 4 days Monday to Friday

We are looking for a kind, approachable and motivated person to join our team. This role is all about helping people, whether it's welcoming them at reception, answering their questions on the phone, or making sure they get the right care they need.

No experience? That's absolutely fine!

We provide full training, so you don't need to have worked in a healthcare setting or reception before. What really matters is that you enjoy helping people, can stay calm under pressure and are happy to learn new skills.

What we'd love you to bring:

• A caring patient focused approach
• Good listening and communication skills
• A positive attitude and team spirit
• Basic computer skills (we'll support you with the rest)

Closing Date: 20 October 2025

Interview Date: 4 November 2025

Seaton Park Medical Group is an Equal Opportunities Employer

Responsibilities

What you'll be doing:

• Greeting patients at reception with a friendly smile and helping them with their enquiries.
• Answering phone calls and making patients feel listened to and supported.
• Booking and managing appointments.
• Filling in forms on behalf of patients.
• Taking details of patient's symptoms and passing them to the right clinician.
• Working closely with a supportive and caring team.
• Work across two sites, one in Ashington and one in Newbiggin.

About us

Why you'll love working with us:

• A warm supportive team who will help you settle in.
• Full training and guidance.
• The chance to make a real difference to patients every day.
• Opportunities to grow and develop your skills.

The practice philosophy is rooted in a culture of care. Everyone working within the practice is committed to the NHS, to the provision of a high-quality service and to respect and value for our patients and each other.

We are a friendly, welcoming and inclusive team who enjoy working together.

The Practices aim to be a top-quality healthcare team is supported by our values: working in partnership with our patients, quality, innovation, fairness, continuous learning and a supportive team.

Job responsibilities

Provision of a modern, comprehensive customer-focused reception service to the patients of Seaton Park Medical Group.

Provision of support services to Clinicians and appropriate administrative services for Patient Administration.

Please see the attached Job Description in Supporting Documents for more information.

Person Specification

Qualifications

• Functional Literacy and Numeracy level 2/GCSE Grade A-C, including Maths and English Language.

Experience

• Working in a customer service environment.
• Trained in the use of Microsoft Office entry level basics plus Word and Excel.
• Knowledge of the Primary Care environment.
• Awareness of Data Protection Act.
• Working in a GP Practice.
• GP Clinical systems.
• Working in a confidential environment.
• Medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

NHS North Of England Commissioning Support Unit

£24,735 to £25,126 a year, pro rata