Operations Engineer - 12 Month FTC

The Bbc; City of Westminster; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading global media company is seeking an Operations Engineer for a 12-month Fixed Term Contract. This role involves 24/7 operational support, incident management, and stakeholder communication across various platforms. Candidates should have experience with broadcast systems and ticketing processes. A relevant technical qualification is desirable, and this role will require the ability to troubleshoot complex issues in a dynamic environment.

Benefits

Competitive salary

Inclusive work environment

Career development opportunities

Qualifications

• Experience using broadcast and production monitoring systems.
• Strong understanding of ticketing systems and escalation processes.
• Able to create supporting documentation.

Responsibilities

• Provide 24/7 operational support for BBC platforms.
• Log support tickets and communicate with stakeholders.
• Initiate response to service disruptions.

Skills

Troubleshooting

Incident management

Communication

Operational support

Education

NVQ Level 5 or above in a relevant technical discipline

Tools

Phoenix 7

Ticketing systems

Job description

Overview

PROPOSED SALARY RANGE: £40,000 - £50,000 plus £5,441 London Weighting depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights. WE ARE BBC STUDIOS A globally renowned media company borne of the BBC. We make and distribute the world's most sought-after TV, audio and digital content. Our ambition is to be the home of the most powerful, entertaining, and inspiring stories for people all around the world.

Purpose of the Role

This is a 12-month Fixed Term Contract. The Operations Engineers role will provide 24/7 operational support, incident management and stakeholder communication for a range of BBC platforms and services.

Why Join the Team

We provide Service Management for a range of Studios services and applications. This includes vendor management, incident support and deploying service upgrades.

Your Key Responsibilities and Impact

• Using a broad suite of broadcast and production monitoring systems to detect, diagnose, and resolve complex service-impacting issues across multiple technologies and platforms.
• Accurate logging of support tickets, ensuring clear communication with internal stakeholders and external partners.
• Conduct resolution testing and provide actionable feedback to development teams.
• Initiate response to service disruption and support proactive measures aimed at preventing recurrence.
• Implementing contingency procedures in response to planned or unexpected events.
• Handover of incident and information across shift changes.
• Keeping informed of operational changes ensuring that actions are taken in line with best practice. Experience using Phoenix 7 (scheduling tool).
• Strong understanding of ticketing systems and escalation processes.
• Experience of logging and managing incidents in an operational environment.
• Able to create supporting documentation.
• Troubleshooting and diagnosing defects in complex systems.

Desirable but Not Required

• Problem solving methodologies.
• Knowledge of ITIL support model.
• Experience in media and creative environments.
• Knowledge of best practice in IT security policies, standards and procedures.
• NVQ Level 5 or above in a relevant technical discipline.

Next Steps

We appreciate your interest in this position and understand how important this opportunity is to you. Due to the high volume of interest we may need to close the application period earlier than anticipated. This step is necessary to ensure we can provide a high level of attention and service to all applicants. Thank you for your understanding. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

Disclaimer

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Redeployment: The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Information at a Glance: This is your BBC. At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain.

Disability confident: We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss.