One Stop - Customer Service Assistant

One Stop; Chester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading convenience store chain in Chester is seeking a Customer Service Assistant to deliver exceptional service in a fast-paced environment. Responsibilities include engaging with customers, maintaining store standards, and participating in community events. The role supports flexible working arrangements, making it an ideal opportunity for those seeking a work-life balance.

Benefits

Employee discounts

Health and insurance benefits

Flexible working options

Qualifications

• Experience in a retail environment preferred.
• Ability to follow safety and legal protocols.
• Strong communication skills and a passion for customer service.

Responsibilities

• Serve customers with passion and pride.
• Keep store clean, tidy, and organized.
• Participate in community and charity events.

Skills

Customer service

Communication

Teamwork

Job description

Social network you want to login/join with:

One Stop - Customer Service Assistant, Chester

Client: One Stop

Location: Chester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

c35e7ad0329f

Job Views:

12

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

About the role

We are looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco, in Chester. This role involves working in a fast-paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining store appearance.

As the customer is at the center of everything we do, you will be constantly seeking ways to improve service through on-the-job coaching and feedback, ensuring a safe and welcoming environment for customers and colleagues alike.

You will be Responsible For:

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customer feedback via surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety protocols learned during training.
• Participating in seasonal, community, and charity events.
• Understanding store performance and contributing to profit goals.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for payroll.
• Following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, especially at self-checkouts.
• Keeping the store clean, tidy, and organized.
• Potentially managing shifts in absence of managers.
• Following all safety and legal training.

If the store has a Post Office Local, duties include managing daily operations and passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working: We support flexible working arrangements to suit individual needs. Discuss your preferences during the application process.

Core Purpose: Serving our customers, communities, and planet better every day.

Values:

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us: One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including convenience foods, household essentials, and additional services like Post Office, cash machines, and vending solutions. As a Tesco subsidiary, we operate independently from our Head Office and support centers.

Note: Candidates must be above the school leaver’s age. Benefits include discounts, health and insurance perks, flexible working options, and more. T&Cs apply.