Motor Underwriting Technician

Howden Group Holdings; Romford; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Underwriting Technician to join their dynamic team. This role involves processing and underwriting policies, while building strong relationships with broker partners. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent communication and problem-solving skills. With a commitment to high standards and customer satisfaction, you will play a key role in the success of the underwriting department. Join a diverse and supportive workplace that values innovation and teamwork, and take your career to the next level with this exciting opportunity.

Qualifications

• Experience in underwriting or insurance is essential.
• Strong communication and customer service skills are required.

Responsibilities

• Process and underwrite policies within KGM framework.
• Handle telephone enquiries and deliver high customer service.

Skills

Underwriting experience

Customer service

Communication skills

Problem-solving

MS Office

Team player

Organization skills

Job description

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Underwriting Technician

Reporting to: Underwriting Services Manager

Department: Underwriting

Main Purpose:

• To process and underwrite policies within KGM framework.
• To communicate effectively and confidently with KGM broker partners, building strong positive relationships.

Main Responsibilities:

• Handle telephone enquiries efficiently and professionally at all times, delivering a high standard of customer service.
• Effectively respond to correspondence both internal and external by post or e-mail.
• Accurately write up and input new business cases as required.
• Process all new business, adjustments, and renewals in a timely and accurate manner.
• Correctly investigate and process items that fall into Pending or Failed in the KGM processing systems.
• Deal with accounts queries effectively.
• Participate in ad hoc duties as required to maintain the smooth running of the department.

Skills and Experience:

• Experience of working in an Underwriting environment/Motor broking/Personal Lines insurance.
• Act in a professional manner at all times.
• A positive attitude.
• Ability to problem solve and work under pressure.
• Good communication skills both written and verbal.
• Good organization.
• Computer literate, MS Office.
• Team player.

Personal Qualities:

• Self-motivated.
• Good organization and a team player.
• Methodical and quick thinking.
• Eye for detail and accuracy.
• Act in a professional manner at all times.
• Sociable, approachable, and presentable.
• Good timekeeping and a willingness to respond to business seasons and increased workload pressures.
• Ability to work to deadlines and prioritize accordingly.

KGM Values:

• Do things properly and adopt a do it once do it right attitude.
• Achieve together.
• A personal touch.
• Serious about success.

High personal standards (including integrity) with a desire to achieve excellence. Committed to role with willingness to take accountability. A team player embracing a collaborative approach. Strives to deliver high standards of service to build strong business relationships and high levels of customer satisfaction. Motivated and driven to succeed.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new.
• We support each other in the small everyday moments and the bigger challenges.
• We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent