Luton probation- receptionist Temp

Virtual Bridges; Luton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a dedicated Receptionist for the Probation Service in Bedfordshire. This frontline role involves welcoming visitors, managing phone and email inquiries, and supporting various office operations. Candidates should possess excellent communication skills and experience in customer-facing roles is desirable. The position offers a pay rate of £12.21 per hour and is contracted until December 2025.

Qualifications

• Excellent communication skills and ability to deal with various stakeholders.
• Demonstrable experience in customer service or relevant roles.
• Able to handle sensitive documents and understand confidentiality.

Responsibilities

• Welcome and log visitors, issuing passes and notifying staff.
• Answer calls and emails, referring specialist queries as needed.
• Support office operations like mail handling and room bookings.
• Assist with safety and security checks as Fire Warden/First Aider.
• Provide confidential admin support and maintain databases.

Skills

Strong customer service and communication skills

Confident with Microsoft Office (Word, Excel, Outlook)

Professionally organised and calm under pressure

Experience in criminal justice or customer-facing roles

Job description

Overview

Job Title: Receptionist - Bedfordshire Probation Service (Temporary)

Employer: Brook Street Recruitment (on behalf of the Probation Service)

• Location: Bedfordshire
• Pay Rate: £12.21 per hour
• Hours: Monday - Friday 9:00-17:00 (with one evening shift per week, 13:00-20:00)
• Contract: Until December 2025, with possibility to extend
• Please note: Successful candidates will be required to undergo SSCL vetting, which may take up to 6 weeks.

About The Role

We\'re recruiting a Receptionist to join the Probation Service in Bedfordshire. This is a frontline role where you\'ll be the first point of contact for visitors, people on probation, and staff, while also supporting the safe and efficient running of the office.

Responsibilities

• Welcome and log visitors, issue passes, and notify staff
• Answer calls, emails, and basic enquiries, referring specialist queries where needed
• Support building operations: mail, deliveries, stationery/PPE orders, room and desk bookings
• Handle petty cash and travel warrants for people on probation
• Assist with safety and security checks: fire alarms, CCTV monitoring, and act as Fire Warden/First Aider (training provided)
• Provide confidential admin support: updating records, maintaining databases, and handling sensitive documents
• Stay alert to safeguarding or risk issues and escalate appropriately

Skills & Experience

• Strong customer service and communication skills
• Confident with Microsoft Office (Word, Excel, Outlook)
• Professional, organised, and calm under pressure
• Experience in criminal justice or customer-facing roles is desirable

Apply

If you\'re organised, professional, and ready to make a difference, please apply online or contact Basheer at:
Basheer.Dawoud @ brookstreet .co .uk with your CV and contact details

Brook Street is proud to support the Armed Forces Covenant and, as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street will offer you a guaranteed interview with a PSR Sourcer. If you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out via the Brook Street website to register your interest and state the role you are interested in. We are committed to engaging with you.

In cases where there is a high volume of ex-military candidates/military spouses/partners, Brook Street will interview the best candidates from within that group.

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