IT Project Engineer / IT Infrastructure Engineer (AWDO-P13865) in Chorley)

AWD online; Banks; On-site; GBP 45,000 - 50,000; Full time

Job summary

A well-established cloud solutions company is seeking an IT Project Engineer to deliver end-to-end IT transformation projects. The ideal candidate should have proven IT support experience and excellent communication skills. This full-time role is based in Chorley, Lancashire, and offers a salary of £45,000 - £50,000 per annum, along with various benefits including subsidized health care and pension contributions.

Benefits

Subsidised health and dental care

Employee Assistance programme (EAP)

Life assurance (3 x salary)

Generous holiday entitlement

One day off for Birthday

Qualifications

• Proven experience in an IT Support Role and Team.
• Must have excellent verbal and written communication skills.
• Ability to work independently and manage tasks effectively.

Responsibilities

• Deliver and assist on IT projects (cloud, systems, security).
• Communicate with stakeholders to recommend IT improvements.
• Log and resolve issues via the ticketing system.

Skills

IT support experience

Excellent communication skills

Ability to work under pressure

ISO compliance knowledge

Customer service skills

Job description

Overview

IT Project Engineer / IT Infrastructure Engineer with previous experience in an IT support role (up to 3rd Line Support) and ability to deliver end-to-end IT transformation projects as a key technical expert, is required for a well-established award-winning cloud solutions company based in Chorley, Lancashire, North West England.

JOB TYPE: Full-Time, Permanent

LOCATION: Chorley, Lancashire, North West England (PR6) – Fully Onsite

SALARY: £45,000 - £50,000 per annum (depending on experience) + Benefits (see below)

HOW TO APPLY: If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

Responsibilities

• Deliver and assist on IT projects (cloud, systems, security, hardware)
• Communicate with stakeholders to recommend IT improvements
• Provide third-party software advice and in-house system testing
• Log and resolve issues via the ticketing system with excellent communication
• Create and update customer documentation and knowledge base
• Work to any agreed SLAs
• Prioritise and manage multiple open tickets
• Establishing good working relationships with clients
• Take details of any problem or service requirement from clients even if they fall outside of your remit – then escalate these appropriately to the relevant team
• Take ownership of tickets as appropriate and continue to own the task until completed even if elements of the work are delegated to others
• At times, may be required to work out of the Office, at Client sites or other company sites. This will require travel possible overnight stays and has potential for working out of office hours

Candidate Requirements

• Proven experience in an IT Support Role and Team
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practices
• Must follow all integrated ISO management systems, be aware of and comply with all ISO data security systems at all times
• Ability to maintain regular, punctual attendance
• Must be able to talk, listen and be clear and concise in all telephone and written communications
• Must complete all necessary paperwork and administrative tasks as required by your work including timesheets, expenses, ticket notes and all peripheral administrative tasks for this role in a clear and accurate manner
• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations

Benefits

• Subsidised Health and dental care
• Employee Assistance programme (EAP)
• Life assurance (3 x salary)
• Sodexo Discount Platform
• Breakfast and refreshments on office days
• Pension contribution- 5% company contribution
• Generous Holiday Entitlement
• One day off for Birthday
• Half price internet connectivity
• Ride2Work scheme
• Department incentives
• Volunteer day scheme