ISVA Service Manager

Morgan Hunt UK Ltd; Greater London; Hybrid; GBP 40,000 - 42,000; Full time

Job summary

A leading advocacy organization is looking for an experienced ISVA Service Manager to lead their specialist advocacy services. This pivotal role involves providing strategic leadership, ensuring compliance with safeguarding standards, and fostering a high-impact advocacy team. Candidates should have substantial experience in advocacy and safeguarding, along with excellent communication skills. The position is hybrid, offering flexible working options and a range of employee benefits including generous leave and wellness support.

Benefits

28.5 days annual leave plus bank holidays

Enhanced sick pay

Pension scheme

Employee assistance programme

Paid volunteering leave

Learning opportunities

Qualifications

• Substantial experience in advocacy, ISVA, safeguarding, or survivor services.
• Strong understanding of the criminal justice system and barriers faced by disabled survivors.
• Experience managing commissioned or grant-funded services.

Responsibilities

• Provide leadership to the ISVA and Advocacy team.
• Lead delivery of commissioned advocacy services and ensure high-quality outcomes.
• Act as safeguarding lead for the advocacy service.
• Oversee budgets and service improvement using data and feedback.

Skills

Leadership in advocacy

Safeguarding knowledge

Communication skills

Job description

ISVA Service Manager

Salary: £40,921 per annum
Hours: Full-time, 35 hours per week
Contract: Permanent
Location: Hybrid - 2 days per week in Central London

Are you an experienced leader within advocacy, sexual violence, or safeguarding services looking to step into a strategic management role? Do you want to lead a specialist service that makes a meaningful difference to autistic people and people with learning disabilities who have experienced sexual violence? We are seeking a compassionate, confident, and values-led ISVA Service Manager to lead and develop a specialist advocacy service supporting survivors to access justice, safety, and recovery.

About the role

This is a senior leadership role with responsibility for the quality, impact, and development of ISVA and wider advocacy services. You will lead commissioned workstreams, manage and support a skilled advocacy team, and ensure high standards of trauma‑informed, rights‑based practice. You will work strategically and operationally – overseeing service delivery, safeguarding, performance management, and impact reporting – while also contributing to service growth, funding opportunities, and system change across the sexual violence and disability sectors.

Key responsibilities

• Providing clear, inclusive, and values‑driven leadership to the ISVA and Advocacy team
• Leading delivery of commissioned advocacy services, ensuring contractual targets and high‑quality outcomes are met
• Line‑managing senior staff and supporting professional development through reflective supervision
• Acting as safeguarding lead for the advocacy service when required
• Ensuring compliance with ISVA national minimum standards, safeguarding frameworks, and data protection requirements
• Overseeing budgets, reporting, and income targets
• Using data, feedback, and lived experience to drive service improvement and learning
• Representing the service in regional and national forums and building effective partnerships

About you

You will bring substantial experience from advocacy, ISVA, safeguarding, or survivor services, along with the confidence to lead in complex and high‑risk contexts. You will be committed to trauma‑informed, inclusive practice and comfortable balancing strategic leadership with hands‑on operational oversight.

You will ideally have

• Experience leading or managing staff or services in advocacy or sexual violence settings
• Strong knowledge of safeguarding, the criminal justice system, and barriers faced by disabled and neurodivergent survivors
• Experience managing commissioned or grant‑funded services
• Confidence using data and reporting systems to evidence impact and improve practice
• Excellent communication skills and the ability to influence stakeholders and partners

What we offer

• Hybrid working with flexible options
• 28.5 days annual leave plus bank holidays
• Enhanced sick pay and generous family‑friendly policies
• Pension scheme
• Access to an employee assistance programme and wellbeing support
• Paid volunteering leave and learning opportunities

We are committed to being an inclusive, trauma‑informed employer and actively welcome applications from people with lived experience and from communities that are under‑represented in leadership roles.