Head of Student Administration Systems

Royal Holloway University of London; Egham; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A UK university is seeking a Head of Student Administration Systems to lead the IT Services Department. This role involves managing the Student Administration Services team, overseeing student services and reporting strategies, and supporting technology integration. The ideal candidate will have experience with student systems and knowledge of the academic lifecycle. Benefits include generous leave, training opportunities, and hybrid working options.

Benefits

Generous annual leave entitlement

Training and Development opportunities

Pension Scheme with generous employer contribution

Cycle to Work scheme

Free parking

Qualifications

• Desirable to have experience working with market-leading student systems software.
• Understanding of student academic lifecycle essential for supporting services.
• Experience in managing supplier and contract relationships.

Responsibilities

• Lead the Student Administration Systems team within IT Services.
• Be responsible for operational and service management of student services.
• Manage the development, integration, and implementation of technologies.

Skills

Understanding of market-leading student systems software

Experience with Ellucian Banner

Understanding of the student academic lifecycle

Knowledge of integration and data management

Tools

Oracle

Microsoft Technologies

Job description

Applications are invited for the post of Head of Student Administration Systems in the IT Services Department.

This post leads the Student Administration Systems team within IT Services Enterprise Applications supporting core IT services across the Student Lifecycle.

Managing a vital core team, this role is responsible for the student administration services and reporting software strategy, as well as for managing the development, integration, implementation and operational support of multiple technologies within an ITIL Service Management and Delivery Framework.

Understanding and experience of working with market-leading student systems software is desirable. The College currently uses Ellucian Banner as its main student records system, but we are starting the process of moving to a solution provide by TechnologyOne. Understanding the student academic lifecycle and associated processes is essential to support registry and student-facing services alongside master student data management. Other services within the portfolio include online applications, applicant & student engagement, and a variety of data integrations using a mix of Ellucian, Oracle and Microsoft technologies.

Reporting to the Head of Enterprise Applications, this role will also be responsible and accountable for the operational and service management of live Student Administrative services as well as leading on the strategy and futures of the service portfolio. Supplier and contract management is also required.

This is an exciting opportunity to make your mark for this technical and business area within Enterprise Applications and IT Services.

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement
• Training and Development opportunities
• Pension Scheme with generous employer contribution
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
• Free parking
• The College has adopted hybrid working for some roles and so some remote working would be possible for this role

The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For an informal discussion about the post, please contact Steven Bierer on [e-mail] or [phone].

For queries on the application process the Human Resources Department can be contacted by email at: [e-mail]

Royal Holloway recognises the importance of helping its employees balance their work and home life by offering flexible working arrangements. We are happy to consider a request for flexible working for this post including part time, job share or compressed working hours.

Please quote the reference: 0126-006

Closing Date: 23:59, 21 January 2026

Interview Date: To be confirmed