First Line Manager

Currys PLC; Reading; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology retailer in Reading seeks a First Line Manager to lead teams in their Customer Services Centres and Delivery Centre. You’ll oversee operations, motivate your team, and contribute to delivering exceptional customer service. The ideal candidate has strong leadership and communication skills, with a passion for logistics. This role offers benefits including annual leave, performance bonuses, and discounts on tech products.

Benefits

30 days of annual leave

Performance related bonus

Product discounts

Wellbeing initiatives

Qualifications

• Proven recent experience of leading teams with various leadership styles.
• Strong organisational skills for team and operational plans.
• Excellent communication skills to convey expectations clearly.

Responsibilities

• Oversee the running of the site and staffing.
• Motivate a team to deliver on targets.
• Influence operational decisions for smooth running.

Skills

Leadership skills

Customer-focused results

Organisational skills

Communication skills

Job description

Overview

Join us as a First Line Manager and you'll be making the magic happen in our Customer Services Centres and Delivery Centre. You'll be coaching and motivating your team to make every step of the distribution operation first-class, so we keep making amazing happen for our customers. You'll be finding what works well and striving to make it even better. You'll believe in getting things right first time for our customers and love delivering the best customer service, getting a buzz out of resolving logistical and practical challenges. It's a great feeling, one you'll get to experience often.

Responsibilities

As part of this role, you\'ll be responsible for:

• Overseeing the running of the site, staffing and other resources
• Motivating a team of delivery drivers, warehouse teams and support colleagues to deliver on targets
• Providing regular and consistent performance feedback
• Influencing operational decisions
• Working closely with other internal/external departments to ensure smooth-running operation
• Communicating with and deputising for Operations Manager, working cross functionally and supporting different work area teams as required
• Creating a safe working environment, adhering to health and safety policies

People skills are one thing, but you\'ll go a step further here by providing mentoring that puts performance improvement first. You won\'t stop in your pursuit of the best, for your team, the business and yourself. Our future and your future, you\'ll take charge of them both.

Qualifications

• Proven recent experience of leading teams, applying a range of leadership styles, techniques, and coaching methods
• A track record of developing teams to achieve customer-focused results
• Strong organisational skills to implement team and operational plans, prioritise workloads, and translate goals into actionable outcomes
• Excellent communication skills to liaise with different departments and clearly convey expectations and quality standards
• Ideally, experience working in a logistics or transport environment

Benefits

• 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme
• Performance related bonus
• Product discounts on the latest tech
• A range of wellbeing initiatives

Join our team and we\'ll be with you every step of the way, helping you develop the career you want with new skills, training opportunities and qualifications and endless variety to keep you learning. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we\'re in a position to make a real impact on people and the planet.