Facilities Support Assistant

University of Oxford; Oxford; On-site; GBP 27,000 - 29,000; Full time

Job summary

A prestigious university in the UK seeks a Mobile Facilities Support Assistant to ensure facilities are safe, clean, and welcoming. This role involves general building tasks, minor repairs, safety checks, and outstanding customer service. The ideal candidate will possess front-line customer service skills, problem-solving abilities, and practical DIY skills. The position offers full training, a permanent contract, and generous benefits including substantial annual leave and a contributory pension scheme.

Benefits

38 days of annual leave

Generous family leave schemes

Excellent pension scheme

Affordable commuting options

Access to social and cultural clubs

Qualifications

• Professional and approachable manner with proven customer service skills.
• Willingness to learn new systems and adapt to changing shift patterns.

Responsibilities

• Ensure buildings are safe, clean, and welcoming.
• Carry out general building tasks and assist with minor repairs.
• Support security operations and monitor facility presentation.

Skills

Front-line customer service skills

Strong organisation abilities

Basic IT proficiency

Problem-solving skills

Practical DIY skills

Attention to detail

Reliability

Adaptability

Job description

We are looking for a Mobile Facilities Support Assistant at the University of Oxford to join our Facilities Management (FM) Team. You will play a key part in ensuring that our buildings are safe, clean, and welcoming for everyone who studies, teaches, and works here. You will support the delivery of essential services contributing directly to the high standards expected at the University of Oxford. You will carry out general building tasks, assist with minor repairs, undertake safety checks, and help prepare rooms for meetings and lectures. The role also includes supporting security operations, monitoring the presentation of facilities, and liaising with staff, students, and visitors to provide outstanding customer service. This is a varied and rewarding position for someone who enjoys practical work, problem-solving, and interacting with people. You will receive full training, including manual handling, first aid, and building system training, and will be provided with a uniform. Occasional evening or weekend work may be required to meet operational needs, with opportunities for overtime.

You’ll bring a professional, approachable manner with proven front-line customer service skills, strong organisation and team support abilities. You will also need basic IT proficiency with a willingness to learn new systems, a proactive and adaptable mindset with practical DIY skills, plus excellent attention to detail, reliability, and discretion. You will also need to be flexible as the shift patterns could change.

Sponsorship and Right to Work This role does not meet the criteria for sponsorship under the Skilled Worker visa under the UK Visa & Immigration points-based system. We are therefore unable to offer sponsorship for this role.

Spanning the historic streets of the city of dreaming spires, the University of Oxford has been ranked the world's leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence.

Salary: £27,534 - 28,437 per annum. Contract: Full-time (36.5 hours per week), Permanent. This role operates on a seven-day rotational shift pattern.

• 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
• An excellent contributory pension scheme.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.