Executive Director of Operations

Taff Housing; Cardiff; On-site; GBP 98,000; Full time

Job summary

A community-focused housing organization in Cardiff is seeking an inspirational Executive Director of Operations to lead its high-performing directorate. This role emphasizes empowering colleagues and ensuring exceptional housing and support services delivery. Candidates should possess strong energy and ambition, along with a commitment to modernizing service delivery through innovative approaches. This position offers a unique opportunity to shape the future of housing in South East Wales, aligning with community values and priorities.

Qualifications

• Strong grasp of delivering excellent housing, property and support services.
• Purpose led with energy, ambition and a 'can do' approach.

Responsibilities

• Lead a high performing directorate to deliver services to tenants across Cardiff.
• Ensure customer experience is central to successful delivery.
• Embrace digital technology to modernize service delivery.

Job description

Executive Director of Operations

Salary £97,855 per annum

Our vision is to provide great homes and services and enable communities to thrive.

We're looking for an inspirational leader who can empower, inspire and support colleagues to deliver our vision to provide great homes and services and enable communities to thrive. Our strategic plan sets out our clear intentions to provide homes people can be proud of, and to be a force for good in our communities. It is rightly aspirational and sets out our ambitions for the future.

The incoming Executive Director will inherit a high performing directorate, delivering services to tenants and service users across Cardiff and South East Wales. You will ensure we embed our values of trust, ambition, learning, and kindness in all that we do, and these are evident in our service delivery. You will place the customer experience as central to successful delivery, ensure we remain focused on investing in our homes, and strengthen our role in supporting communities.

There are exciting things happening; we are embracing digital technology and artificial intelligence to modernise how we deliver services, creating a workplace culture where people feel valued and recognised, and strengthening our reputation as an employer of choice. We will continue to develop new homes, expand our support offer as well as improve the quality of our existing homes.

We don't expect you to have had experience leading all the functions under this role's remit, but we do require you to have a firm grasp of the key matters related to delivering excellent housing, property and support services. Crucially, we are looking for someone who is purpose led, with energy and ambition, and a 'can do' approach. This job is not about managing 'as is' but about leading and inspiring people to think and do differently.

Key Dates

Closing date: Monday, 9th February 2026 at 9 a.m.

Interview dates: 18th & 19th February 2026

Next Steps

Full details about the role and this exciting opportunity can be found in the Executive Director of Operations Job Pack.

We are offering the opportunity to have a 30‑minute call with our CEO or a member of the Executive Team, should you meet the requirement of the role and want to discuss this opportunity prior to making your application. Please contact Mathew Hinder via email: [e-mail] to arrange a suitable time for a call.

How To Apply

Submit the following by email to [e-mail]

• An up-to-date CV which shows your career history, including details of all roles that are currently held
• A Supporting Statement detailing how you meet the requirements of the role – we recommend that this should be no more than three pages. We're keen to hear about your motivation for applying and how your experience to date will help you succeed here at Taff.

Please also complete the attached Declaration of Interest and Equal Opportunities form.

Please note you are not required to complete Taff's online application form.