ERP Priority Support Coordinator

ZipRecruiter; Hemel Hempstead; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking an ERP Support Coordinator in Hemel Hempstead. This role involves providing software support, collaborating with IT, and developing training for users. Ideal candidates must have experience with Priority software and strong problem-solving skills. A hybrid working model is available.

Qualifications

• Experience as a power user of Priority software.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.

Responsibilities

• Provide first-level support for Priority software users.
• Collaborate with IT to resolve ERP system issues.
• Monitor system performance and identify improvements.
• Develop training programs for software users.
• Create user guides for navigating the software.

Skills

Experience in Priority software

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Job description

Overview

An ERP Support Coordinator with experience with Priority ERP is sought by our client. Role: ERP System Support Coordinator. Salary: Upon application. Location: Hemel Hempstead. Shift Pattern: Standard Monday - Friday, hybrid working options.

Responsibilities

• Provide first-level support for Priority software users, addressing and resolving issues in a timely and efficient manner.
• Collaborate with IT and external Priority software provider to troubleshoot and resolve technical problems related to the ERP system.
• Monitor system performance and proactively identify areas for improvement.
• Develop and deliver training programs for Priority software users to enhance their understanding of system functionalities.
• Create user guides and documentation to assist users in navigating and utilising the Priority software effectively.
• Coordinate collaboration with internal departments to gather feedback and requirements for system enhancements or modifications.
• Coordinate solution testing in line with project delivery plans and capture and report any negative results found during testing cycles.
• Coordinate with ERP support companies for software updates, developments (customisations), and system upgrades.
• Work closely with cross-functional teams to identify opportunities for process improvements and system optimisation.
• Implement best practices for system usage and data management to enhance overall efficiency.
• Conduct regular audits of data integrity and system configurations to ensure accuracy and compliance with organisational standards.
• Develop and implement protocols for testing and validating system changes.
• Other duties as assigned by the Operations Director or their designee.

Competencies and Key Skills

• Experience in Priority software as a power user
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Project management skills are a plus

Application Information

If you are interested in applying for this position and you meet the requirements, please send your updated CV to Yasmin Lefort at Line Up Aviation. Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel for over 30 years. We work with some of the industry\'s best-known companies who demand the highest standard of applicants.

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