Emergency Department Receptionist | St George's University Hospitals NHS Foundation Trust

st georges nhs trust; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent healthcare provider in City Of London is seeking a Receptionist for their Emergency Department. This role involves handling patient registrations, managing various enquiries, and ensuring efficient department operations. Ideal candidates will possess strong communication skills, previous receptionist experience, and the ability to thrive in a fast-paced environment. Flexibility for shift work is required, covering 24/7 operations. The position offers a unique opportunity to work in a Major Trauma Centre.

Qualifications

• Previous experience as a receptionist preferred.
• Excellent telephone manner required.
• Ability to handle enquiries in a busy environment.

Responsibilities

• Register patients attending the Emergency Department.
• Process patient administration efficiently.
• Deal with enquiries in person or via telephone.
• Provide courteous reception service at all times.
• Assist with admission processes for wards and clinics.

Skills

Excellent communication skills

Receptionist experience

Ability to work under pressure

Self-motivated

Keyboard skills

Job description

Overview

The Emergency Department (ED) handles approximately 160,000 patients per year. The post holder will provide the first point of contact for members of the public attending the ED/EPCH. S/he will liaise with staff, answer enquiries, ensure the efficient registering and recording of patients’ attendances, the retrieval of patients’ hospital notes and/or ED/EPCH notes, and assist in the efficient and effective running of the department and the administrative processes. S/he will also have a key role in the administrative process of admitting patients to wards and Outpatient Clinic’s.

Role and Team

This is an exciting opportunity to join a London Major Trauma Centre in the Emergency Department (ED) reception team.

Contract

This role is for a Receptionist working 37.5 hrs per week with the need for flexibility to cover other shifts.

Please note that this role works in shift patterns, covering 24 hours a day, 7 days a week, including bank holidays.

Responsibilities

• The main duties of the post are the registration of patients attending the ED, processing the administration of patients, dealing with a variety of enquiries made in person or by telephone and the provision of a courteous and efficient reception service.
• You will need to be able to work flexibly and be able to prioritise your workload in what can be a pressurised and changing environment. You should be self motivated, have excellent communication/interpersonal skills and have the ability to work on your own initiative as well as part of a very busy team where the work is deadline driven.
• The successful candidate will need an excellent telephone manner and must be able to deal efficiently with members of the public and all disciplines of hospital staff. Previous receptionist experience and keyboard skills would be an advantage.
• The Emergency Department plays a major role in St George’s new designation as one of four Major Trauma Centre’s in London. In addition to receiving increasing number of trauma patients the department sees over 160,000 new attendances a year. We have a dedicated Paediatric Emergency Department and Extended Emergency Care Unit (EECU).
• The post holder will provide the first point of contact for members of the public attending the ED/EPCH. S/he will liaise with staff, answer enquiries, ensure the efficient registering and recording of patients’ attendances, the retrieval of patients’ hospital notes and/or ED/EPCH notes, and assist in the efficient and effective running of the department and the administrative processes. S/he will also have a key role in the administrative process of admitting patients to wards and Outpatient Clinic’s.

This advert closes on Sunday 28 Sep 2025