Digital Health System Support Engineer - NHS

Spinwell Global; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency based in the UK is seeking a Digital System Support Engineer. This role involves providing assistance to users, troubleshooting IT issues, and ensuring effective communication between users and service providers. Ideal candidates should have an IT degree or equivalent experience, good understanding of networking techniques, and effective problem-solving skills. The position emphasizes a commitment to diversity and inclusion, making it suitable for candidates from all backgrounds. Immediate problem-solving for peripherals is key, along with participation in weekend backup rotations.

Qualifications

• Experience with IT systems lifecycle is essential.
• Must have effective communication skills.
• Understanding of networking techniques is beneficial.

Responsibilities

• Handle user requests and provide effective solutions.
• Assist users experiencing difficulties with information systems.
• Provide an interface between users and service providers.
• Monitor and improve resolution processes.
• Troubleshoot peripherals such as barcode readers and printers.

Skills

IT Degree /HND or Equivalent Experience

Experience of the IT systems lifecycle

Outgoing with effective communication skills

Good understanding of computer networking techniques

Experience of working with third party suppliers

Logical, rational thinker

Problem solver

Completer / finisher

Proactive with drive and enthusiasm

Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Education

IT Degree /HND or Equivalent

Job description

Role: Digital System Support Engineer
Contract Length: Until 31/03/26
Location: Norwich
IR35: Inside
Pay Rate to Intermediary: £18.63 per hour

Spinwell is recruiting for a Digital System Support Engineer for an excellent opportunity within the public sector.

RESPONSIBILITIES OF THE DIGITAL SYSTEM SUPPORT ENGINEER

• Ensures that all requests from users for assistance are handled promptly and effectively; is pro-active to ensure that users make effective use of the facilities available to them
• Assists users experiencing difficulties in using information systems, products or services, including situations referred by more junior staff, investigating complex situations to diagnose underlying causes.
• For all requests that cannot be directly resolved, provides an effective interface between users and service providers. Uses judgement in applying guidelines for setting priorities for resolution, monitoring progress, and applying escalation procedures for problems not progressing satisfactorily. Handles all complaints efficiently and professionally.
• Demonstrates commitment and ingenuity in expert application of available facilities to non-standard situations, diagnosing underlying causes of difficulties, and devising solutions or workarounds to ensure that the effect on operations is minimised
• For all requests that cannot be directly resolved, provided an effective interface between the Digital Health department, users and service providers.
• Ensures that priority setting, and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved
• Regularly monitors the incidence, status and speed of resolutions of enquiries and problems; is pro‑active in devising improvements and recommending changes to systems, products or services
• Ensures that all normal housekeeping and other routines are carried out according to agreed schedules
• Providing immediate problem solving for peripherals such as barcode readers, scanners and printers etc. Liaising with suppliers as necessary.
• Reviews and develops procedures and working practices for the efficient and effective running of all tasks associated with operating and controlling the installed hardware and software
• Participating in the weekend backup rota as required. Participating in the off‑site rota, travelling, and supporting other locations – a full driving licence is required for this role.

SKILLS/EXPERIENCE OF THE DIGITAL SYSTEM SUPPORT ENGINEER

• IT Degree /HND or Equivalent Experience
• Experience of the IT systems lifecycle
• Outgoing with effective communication skills
• Good understanding of computer networking techniques and their application
• Abreast of current technology developments, standards, and their applications
• Experience of working with third party suppliers
• Logical, rational thinker, Able to remain calm under pressure
• Investigator
• Problem solver
• Completer / finisher
• Proactive with drive and enthusiasm
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

If you are a Digital System Support Engineer, apply now or send your CV to Spinwell!

We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.

Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us