Customer Service Executive

Sanderson Recruitment Plc; United Kingdom; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading financial services provider is seeking a Customer Service Executive to join their team in West Sussex. The role involves handling customer queries, suggesting service improvements, and supporting team initiatives. Ideal candidates will possess strong customer service skills, a passion for problem-solving, and the ability to adapt under pressure. This position offers a salary ranging from £25,000 to £29,000, alongside a comprehensive benefits package including pension contributions, bonus schemes, and healthcare support.

Benefits

Generous pension contributions

Bonus schemes

Learning and study support

Onsite gym and amenities

Healthcare support

Qualifications

• Previous customer service experience is essential.
• Passion for helping customers and problem solving.
• Good with numbers and detail.

Responsibilities

• Being the first point of call for customer and member interaction.
• Handling customer queries across all channels.
• Suggesting service improvements.

Skills

Customer service skills

Problem-solving

Attention to detail

Clear communication

Adaptability

Job description

Overview

Customer Service Executive

West Sussex Office, Full-Time Permanent Position, Flexible Hybrid Working

Salary: £25,000 - £29,000 (DOE) + Benefits

Due to growth and a surge of demand, a leading financial services provider base in West Sussex is looking for those skilled within a customer service and call environment background who are passionate about solving queries and delivering excellent customer service.

The Role

• Being first point of call for customer and member interaction.
• Handling customer queries across all channels inc, verbal and written.
• Join team meetings and share updates.
• Support with customer questions and work with other teams.
• Suggest service improvements.
• Learn and develop skills.

Your Experience

• Previous customer service experience is essential, exposure within Financial Services is desirable but not essential.
• Clear, adaptable communicator.
• Passion for helping customers and problem solving.
• Good with numbers and detail.
• Stays focused under pressure.
• Self-motivated and organised.

Benefits

• Generous pension contributions.
• Bonus schemes.
• Learning and study support.
• Volunteering and charity schemes.
• Social events and clubs.
• Onsite gym and amenities.
• Insurance and income protection.
• Healthcare support.
• Family-friendly leave.
• Travel loans.
• Cycle-to-work scheme.

How to apply

Ready to take the next step in your career? Apply today and become part of our innovative team!

If you're interested in the above and would like to learn and discuss more, reach out to (see below)

Reasonable Adjustments

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.