Customer Service Advisor, Mitcheldean

Assurant, Inc.; Forest of Dean; Hybrid; GBP 24,000; Full time

Job summary

A leading business services provider is seeking a Customer Service Advisor in Forest of Dean. This role includes assisting customers with claims and providing excellent service. Candidates should have strong communication skills and prior customer service experience. The position offers flexibility with remote work options after a probation period and comprehensive training.

Benefits

21 days of annual leave plus bank holidays

Comprehensive training program

Employee assistance program

Discounts on retail and tech

Free onsite parking

Qualifications

• Ability to assist customers in making claims via phone or in-house system.
• Demonstrated problem-solving skills.

Responsibilities

• Assist customers with their claims.
• Take calls from dealers submitting claims on behalf of warranty holders.

Skills

Excellent verbal, written, and listening skills

Basic computer skills, including data entry and website navigation

Experience in a customer service environment

Job description

Customer Service Advisor

Location: Mitcheldean, Gloucestershire

Remote work options are available after successfully passing the probation period

£23,985.00 Per Annum + Benefits

Mon - Friday 9-5 pm

Start date: 17th November 2025

Are you an active listener who has a passion for helping others?

Are you a problem solver who challenges the norm to inspire new ideas?

Have you ever thought about using these skills for customer service?

If so, Assurant could be the perfect place for you to start your new career!

Who are we?

Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.

Overview of Position

The role of a Motor Claims Advisor is to assist our customers to make their claims, either by phone or via our in-house system, The Connection. You will take calls from dealers, submitting claims on the warranty holder's behalf. Claims Advisors take details of the failure, using the information provided, alongside the terms and conditions, to either accept or reject the claim.

What makes us different?

• Comprehensive training to prepare you for the role
• Flexibility: with remote working is available once full training is completed and performance targets are met
• Balance is important - so we offer 21 days of annual leave plus bank holidays, which will increase in line with the length of service. You will also receive an additional cultural Heritage Day
• We care about your well-being - we have an employee assistance program that helps you and your family with practical information and advice covering a wide range of topics affecting health, family, money matters, and work.
• A multitude of benefits including discounts on retail and tech, health cash plans, bonus schemes, internal recognition, rewards, and incentives plus lots more!
• Learning and Development opportunities including Udemy learning, internal one-to-one development, and growth platforms
• Internal Wellbeing Programmes
• We have an employee referral scheme, which rewards employees when referring friends and family to be part of our Assurant family
• Free Onsite Parking

What are the requirements needed for this position?

• Excellent verbal, written, and listening skills
• Basic computer skills, including data entry, website navigation, and other software
• Experience working in a customer service environment

At Assurant, we are passionate about DE&I (Diversity, Equity & Inclusion). Diversity allows us to inspire creativity in the global marketplace, and we are huge believers in the strategic value of inclusion and how it can improve us as a business. Not just in performance, it also allows us to create growth opportunities, better aligns us with our clients, and enhances employee engagement.

We can’t wait to review your application

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