Customer Care Advisor - Up to 28k + Bonus

Office Angels; Lewes; On-site; GBP 25,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a Customer Care Consultant to join their team in Brighton. The role involves responding to customer queries via phone and email, conducting surveys, and resolving issues effectively. Ideal candidates will have excellent communication skills and prior experience in customer service. The position offers a salary between £25,000 and £28,000, with the potential for a quarterly bonus after 6 months.

Benefits

Quarterly bonus

Qualifications

• Proficient written and verbal communication skills.
• Strong organizational skills with attention to detail.
• Ability to handle multiple priorities under pressure.

Responsibilities

• Responding to incoming queries via phone and email.
• Conducting customer feedback surveys.
• Tracking and resolving issues with the team.

Skills

Excellent communication skills

Highly organised

Calm under pressure

Previous experience in Customer Success or Customer Service

Knowledge of Salesforce CRM

Job description

Overview

Customer Care Consultant

Location: Brighton
Hours: Monday - Friday, 9:00am - 5:30pm
Salary: £25,000 - £28,000 + Quarterly Bonus (after 6 months' employment)

The Role

• Responding to incoming queries via phone and email through a live Helpdesk
• Conducting customer feedback surveys over the phone
• Providing clear, accurate, and timely information to customers
• Tracking, monitoring, and resolving issues in collaboration with the wider team
• Supporting activities to keep customers informed and connected
• Thinking on your feet to handle a wide range of real-time queries

About You

• Excellent communication skills - both written and verbal
• Highly organised with strong attention to detail
• Calm under pressure and able to juggle multiple priorities
• Previous experience in Customer Success or Customer Service
• Knowledge of Salesforce CRM is desirable

Next steps: Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

To learn more about this exciting opportunity and to be considered, please apply today with your CV!

Please note: due to high volumes of applications, if you do not hear from us within 5 working days, unfortunately your application has not been successful on this occasion. For more opportunities, please visit our website: www.office-angels.com

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.