Credit Risk & Operations Support

Informa PLC; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global information services company based in the City of Westminster is seeking a Credit Risk Analyst to manage credit risk and mitigate bad debt. The ideal candidate will have over 2 years of B2B/B2C collections experience, a good grasp of Microsoft Excel, and knowledge of Salesforce. Responsibilities include managing vendor setups, producing monthly analysis, and supporting high-risk customers. This role is essential in fostering relationships and ensuring compliance with the credit policy.

Qualifications

• Minimum of 2 years experience in B2B/B2C collections.
• Strong understanding of Microsoft software, especially Excel.
• Familiarity with Salesforce.

Responsibilities

• Manage Vendor & Portal Setups.
• Responsible for credit vetting of new and renewal business referrals.
• Produce monthly analysis and reporting on credit checks and limits.
• Support management of high-risk customers and assist credit control team.
• Review adverse credit decisions and provide mitigation recommendations.
• Attend sales/customer meetings to resolve credit issues.
• Maintain relationships with credit control teams.
• Provide credit expertise for securing new business.
• Identify changes in customers' risk profiles and escalate as needed.
• Ensure timely resolution of queries according to SLA.
• Support growth to new markets/products through risk management.
• Manage 3rd Party accounts and relationship with Collections Agency.

Skills

B2B/B2C collections

Microsoft Excel

Salesforce knowledge

Job description

Overview

The purpose of this role is to limit and mitigate the bad debt risk for the company through adherence to the credit policy and analysis and understanding of the customer portfolio. This list is not exhaustive and there may be other activities you are required to deliver.

Responsibilities

• Managing Vendor & Portal Setups
• Responsible for the credit vetting of new and renewal business referrals.
• Produce monthly analysis and reporting on all credit checks and credit limits.
• Support management of the high-risk customers and assist credit control team in the resolution of specific issues
• Review all adverse credit decisions and provide recommendations for mitigation and approval.
• Attend sales or customer meetings to resolve credit issues when required
• Maintain good working relationships with the credit control teams.
• Provide credit expertise when required to assist with securing new business
• Identify any changes in the risk profile of customers and escalate to senior management.
• Ensure queries are resolved in a timely manner according to the SLA
• Support growth and expansion to new markets/products by supporting risk management policies and processes
• Responsible for managing the 3rd Party accounts and relationship with the Collections Agency

Qualifications

• 2 years B2B/B2C collections
• Good understanding of Microsoft software such as Excel
• Salesforce knowledge