Complaints Handler

Office Angels; Leicester; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is looking for a Complaints Handler to provide responsive services for customer feedback and complaints. The role involves managing service requests, conducting investigations, and promoting improvements based on customer insights. Ideal candidates will have strong analytical skills, a compassionate approach, and exceptional communication abilities. Join a collaborative team focused on enhancing customer experiences.

Benefits

Vibrant work environment

Opportunities for meaningful service improvements

Collaborative team atmosphere

Qualifications

• A compassionate approach to customer interactions.
• Strong analytical and investigation skills.
• Exceptional planning and organisational abilities.
• A proactive, solutions-driven mindset.
• Excellent interpersonal communication skills, both verbally and in writing.
• Experience in a complaints/resolution team is a plus!

Responsibilities

• Provide a professional, responsive service for customer feedback and complaints.
• Manage a caseload of service requests and complaints, utilising Salesforce.
• Conduct thorough investigations while showing empathy and understanding.
• Identify areas for improvement from customer feedback.
• Promote and raise awareness of the feedback process.

Skills

Compassionate approach

Strong analytical skills

Planning and organisational abilities

Proactive mindset

Excellent communication skills

Job description

Overview

Job: Complaints Handler
Location: Camden, London
Contract Type: Temporary
Start Date: September 15, 2025

Responsibilities

• Provide a professional, responsive service for customer feedback and complaints, ensuring a positive resolution experience.
• Manage a caseload of service requests and complaints, utilising Salesforce to ensure timely resolutions.
• Conduct thorough investigations while showing empathy and understanding, collaborating with staff to address customer concerns.
• Identify areas for improvement from customer feedback and work closely with service heads for enhancements.
• Promote and raise awareness of the feedback process to ensure inclusivity and accessibility.

Qualifications

• A compassionate approach to customer interactions.
• Strong analytical and investigation skills.
• Exceptional planning and organisational abilities.
• A proactive, solutions-driven mindset.
• Excellent interpersonal communication skills, both verbally and in writing.
• Experience in a complaints/resolution team is a plus!

Why apply?

• Enjoy a vibrant work environment just 4 minutes from Camden Town train station.
• Contribute to meaningful service improvements that make a real difference to customers.
• Collaborate with a passionate team that values your insights and expertise.

If you're ready to take on this exciting challenge and help enhance customer experiences, we want to hear from you! Apply now to be part of a team that truly values feedback and strives for excellence!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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