Community Co-ordinator

Retirement Villages Group; Waverley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company dedicated to aging well as a Community Co-ordinator. In this role, you will enhance the resident experience through engaging activities and strong community connections in a supportive environment. This position offers the chance to make a meaningful impact in residents' lives every day.

Qualifications

• 3+ years' experience in customer service or community engagement.
• Strong communication and organizational skills.
• Willingness to work flexibly, including evenings or weekends.

Responsibilities

• Lead a varied program of community activities and events.
• Welcome and support new residents for smooth integration.
• Collaborate with the village management team for high standards.

Skills

Customer Service

Community Engagement

Communication

Organisational Skills

Event Management

Empathy

Proactive Mindset

Education

Emergency First Aid at Work qualification

Job description

At Elmbridge Retirement Village, part of Retirement Villages Group, we are on a mission to help people age well in a place they love. Surrounded by 30 acres of beautiful Surrey countryside, Elmbridge is more than just a retirement village - it's a vibrant, connected community. We are now looking for a Community Co-ordinator to help us build on that vision.

As Community Co-ordinator, you’ll be the driving force behind our community engagement, events programming, and resident experience. You’ll support new residents in settling in, create and deliver an engaging activities calendar, and foster strong relationships within the village and wider local community. Your work will empower residents to remain independent, connected, and involved.

Key Responsibilities

• Lead a varied, inclusive program of activities and events aligned with resident interests and wellbeing
• Welcome and support new residents to ensure a smooth transition into the community
• Promote resident engagement through tailored communication and relationship-building
• Act as a key point of contact for residents, families, and community stakeholders
• Collaborate with the wider village management team to uphold exceptional service standards
• Build strong connections with local partners, volunteers, and service providers
• Support the hospitality team in delivering events that enhance the village experience
• Continually evaluate and improve event outcomes and community services

What We’re Looking For

• 3+ years' experience delivering excellent customer service or community engagement
• A passion for people and building meaningful relationships
• Strong communication and organisational skills
• Resilience, empathy, and a proactive mindset
• Ability to manage events, volunteers, and external stakeholders
• Comfortable working both independently and as part of a team
• Willingness to work flexibly, including occasional evenings or weekends
• DBS check required
• Emergency First Aid at Work qualification (training can be provided)

Why Join RVG?

We believe in the power of community and creating places where people can truly age well. Our culture is guided by values that reflect our commitment to sustainability, inclusivity, and excellence:

Age Well | One Team | Community | Keep Improving | Invest Wisely | Planet Positive

You’ll be joining a supportive, ambitious team with opportunities to grow and contribute meaningfully to residents’ lives every day.