Commissioning Care Home General Manager

Signature Careers; City Of London; On-site; GBP 75,000 - 95,000; Full time

Job summary

A leading senior care provider in London seeks a General Manager to oversee quality care and operations. You'll lead a dedicated team, ensuring exceptional resident satisfaction, compliance, and financial management. The ideal candidate will have strong leadership and commercial acumen, with a passion for excellence in care. This role offers a competitive salary, performance bonuses, and opportunities for professional development.

Benefits

Up to £95,000 annual salary

Performance-based bonus up to 50%

Private medical insurance

Company sick pay

Career development opportunities

Qualifications

• Previous general management experience, ideally within healthcare or senior living.
• Strong organisational skills and ability to manage multiple priorities.
• Advanced IT skills and data-driven decision-making.

Responsibilities

• Lead and inspire staff across all departments.
• Ensure residents receive highest standards of care.
• Drive sales and occupancy with proactive leadership.
• Maintain regulatory compliance with CQC.
• Manage budgets and oversee financial performance.
• Coach and mentor staff for professional growth.
• Foster communication with residents and stakeholders.
• Promote health and safety best practices.

Skills

Leadership

Budget management

Team development

Communication

Commercial acumen

Problem-solving

Job description

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Your role at Signature

At Signature Senior Lifestyle, our vision is simple yet powerful: delivering peace of mind. For our residents, that means exceptional care and a safe, fulfilling life. For their families, it's reassurance that their loved ones are in expert hands. For our employees, it's the confidence they will be trained, supported, and given opportunities to excel.

Our mission is to provide exceptional care delivered by compassionate people in the highest quality homes. Through personalised care, outstanding hospitality, and beautiful living environments, we are redefining senior living across the UK.

Role

As General Manager, you will have full accountability for the home's performance across care quality, resident satisfaction, compliance, team engagement, and financial results. Your leadership will create a high-performing, compassionate environment where residents thrive and teams feel valued.

This is a hands-on leadership role where no two days are the same. You\'ll combine strategic oversight with day-to-day operational excellence, all while role modelling Signature's values.

Key Responsibilities

• Lead and Inspire - Provide strong leadership across all departments, creating a culture of excellence and compassion.
• Deliver Outstanding Care - Ensure residents receive the highest standards of care, hospitality, and activities, supported by your Head of Department team.
• Drive Sales and Occupancy - Partner with your Sales Team and the regional sales team to maximise occupancy and revenue through proactive sales leadership.
• Ensure Compliance - Maintain full regulatory compliance, building strong relationships with the CQC and aiming for 'Good' or 'Outstanding' ratings.
• Manage Budgets Effectively - Oversee financial performance, managing staffing and operational costs while planning future investment needs.
• Develop Your Team - Coach and mentor staff, set clear objectives, and create opportunities for growth and professional development.
• Champion Communication - Foster open, effective communication with residents, families, staff, and stakeholders.
• Promote Health & Safety - Ensure all safety, infection control, and risk management practices are followed to the highest standards.

What Signature Offer

• Up to £95,000 per annum plus the potential to earn a 50% salary bonus
• Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
• Private medical insurance and company sick pay
• Life Assurance Scheme
• Workforce Pension with matching contributions, discounts at many retails and so much more
• Reimbursement of NMC Registration Fees (if applicable)

Signature People

We are looking for a proven leader with a passion for excellence in care and hospitality. To succeed in this role, you will have:

• Previous general management experience, ideally within healthcare, social care, or senior living.
• Commercial acumen and experience managing budgets.
• Proven success managing large teams and delivering outstanding results.
• Strong organisational skills and the ability to manage multiple priorities.
• Advanced IT skills and the ability to use data to inform decisions.
• Exceptional communication, interpersonal, and problem-solving abilities.
• The ability to build rapport, show empathy, and lead with integrity.

About Signature

At Signature, we believe that what we do and how we do it sets us apart. As a General Manager, you'll have the autonomy to lead, the support to succeed, and the opportunity to make a meaningful impact every day.

We offer

• A competitive salary with performance-based bonuses.
• Career development and leadership training.
• The chance to lead in a luxury environment where quality and compassion are at the heart of everything we do.
• A supportive and inclusive workplace culture.

Signature Senior Lifestyle is committed to creating a diverse and inclusive environment where every employee feels valued and respected. We welcome applicants from all backgrounds and identities to apply.