Commercial Loan Servicing Specialist

Stellar Select Limited; Skipton, City Of London; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A financial services agency is seeking a Commercial Loan Servicing Specialist to engage with clients and manage account servicing needs. The ideal candidate will have a background in collections or arrears handling and be experienced in dealing with regulated servicing environments. This hybrid role is based in Skipton, offering a salary of up to £40,000 and a comprehensive benefits package including 25 days holiday and private medical insurance.

Benefits

25 days holiday plus public holidays

Private medical insurance

Salary Sacrifice Pension matched up to 8%

Season Ticket Loans

Cycle to Work Scheme

Employee Assistance Programme (EAP)

Enhanced Maternity and Paternity

Wellbeing Days

Volunteering Days

Free Hot Drinks

Eye Care Vouchers

Relaxed Dress Code

Discounted Gourmet Society Taste Cards

Discounted RAC Vehicle Breakdown Cover

Discounted Gym Membership

Life Assurance

Qualifications

• Background in collections, arrears handling, or similar regulated servicing environment is essential.
• Experienced in term expiry.
• Basic understanding of insolvency and legal servicing processes is desirable.

Responsibilities

• Engage with customers and clients to address account servicing needs.
• Conduct primary servicing activities and implement solutions.
• Work with solicitors to support legal and insolvency processes.
• Produce high-quality management information and reporting.
• Adhere to internal policies and compliance standards.

Skills

Collections background

Arrears handling

Regulated servicing experience

Team player

Proactive attitude

Job description

Overview

Job Title: Commercial Loan Servicing Specialist

Location: Skipton Hybrid 3 days WFH

Salary: Up to £40,000

Benefits:

• 25 days holiday plus public holidays
• Private medical insurance
• Salary Sacrifice Pension matched up to 8%
• Season Ticket Loans
• Cycle to Work Scheme
• Employee Assistance Programme (EAP)
• Enhanced Maternity and Paternity
• Wellbeing Days
• Volunteering Days
• Free Hot Drinks
• Eye Care Vouchers
• Relaxed Dress Code
• Discounted Gourmet Society Taste Cards
• Discounted RAC Vehicle Breakdown Cover
• Discounted Gym Membership
• Life Assurance

Responsibilities

• Engage with customers and clients regularly to understand and address account servicing needs
• Conduct primary servicing activities, including income and expenditure reviews and implement solutions such as payment arrangements, assisted sales or loan workouts
• Monitor agreed strategies and take appropriate action where necessary
• Work closely with solicitors and stakeholders to support legal and insolvency processes
• Prepare and submit referrals for all cases outside of mandate to the Manager
• Produce accurate, high-quality management information and reporting as needed
• Adhere to all internal policies and procedures, ensuring compliance with regulatory and legislative standards
• Support the implementation of approved case strategies across the portfolio
• Contribute to the culture of Treating Customers Fairly and meet Consumer Duty expectations

Experience and Skills

• Background in collections, arrears handling, or a similar regulated servicing environment within Bridging finance is essential (open to similar product/lending types)
• Experienced in term expiry
• A basic understanding of insolvency and legal servicing processes is desirable
• A team player with a proactive, solutions-focused attitude

For more information regarding the role of Commercial Loan Servicing Specialist, please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC.

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to respond to successful applicants within two business days.