Children's Centre Admin Assistant

Cornwall Council; Truro; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local government organization in Truro seeks a Business Support Assistant to provide reception and administrative support in a Family Hub. Candidates must have 4 GCSEs including English and Maths, strong interpersonal skills, and flexibility in a busy environment. This role will involve covering different locations as needed and ensuring effective communication with service users and agencies. A competitive salary and benefits package is offered, alongside good work-life balance options.

Benefits

A competitive salary

Defined benefit pension scheme

Generous annual leave entitlement

Health and wellbeing programme

Employee benefits scheme

Qualifications

• Applicants should have 4 GCSEs (A-C), or equivalent, including English and Maths.
• Significant experience of general office procedures.
• Professional approach with discretion and diplomacy.

Responsibilities

• Provide reception and administrative support in the delivery of services.
• Ensure timely communications with service users and partner agencies.
• Support operational colleagues in a busy environment.

Skills

Excellent keyboard skills

Interpersonal skills

Communication skills

Flexibility

Education

4 GCSEs (A-C) including English and Maths

Job description

The Service & Team:

The Together for Families directorate provides support to children and families within the county.

Cornwall's Family Hubs support the delivery of services for families, children and young people aged from pre-birth to 19 years old (or up to 25 years for anyone with a Special Educational Needs and Disabilities).

The Business Support Team provide reception cover for the Family Hubs and support the work of the Early Help Service.

The Role

We have a permanent vacancy, for a 37 hour post (5 days) for a Business Support Assistantbased within West Family Hubs, supporting the work of theEarly Help Service.The West Family Hubs are made up from Redruth, Helston, Hayle and Penzance. The main working location for this position will be at Hayle Family Hub with an expectation to provide cover across the locality as required.

The primary role is to provide reception and administrative support in the delivery of services, supporting operational colleagues and ensuring timely communications with service users and partner agencies. This is a front-facing role based within the Family Hub buildings.

This position will be subject to an enhanced Disclosure and Barring Service check.

Interviews will take place on Monday 20th October and Tuesday 21st October 2025 at Redruth Family Hub, Drump Road, Redruth TR15 1NA.

Working Pattern

Monday to Friday, 9.00am - 5.00pm

What you’ll need to succeed

Applicants should have 4 GCSEs (A-C), or equivalent, including English and Maths, excellent keyboard skills and significant experience of general office procedures.

You will also have good interpersonal and communication skills with the ability to liaise appropriately with all levels of professional staff, service users and other agencies. A professional approach applying discretion and diplomacy is essential. We also require flexibility and the ability to enjoy the challenge of working within a busy team environment, producing good quality, accurate outputs while often working to deadlines. Driving licence and car essential. Please give evidence of all of these requirements, and of your reception experience, within your supporting statement.

The Together for Families directorate provides support to children and families within the county. Cornwall Council is an evolving and developing organisation that requires a level of responsiveness within its services and from its employees. The post-holder will respond positively within this type of environment, pro-actively accepting the challenges and opportunities that are fundamental within a changing organisation.

Please read the role profile for the full details of this role attached below in this advert

What you’ll get in return

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

• a competitive salary.
• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
• a generous annual leave entitlement with the potential to purchase additional leave.
• A national award-winning employee health and wellbeing programme
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.