BMW Service Advisor

Sytner Group; Wolverhampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading automotive retail group in Wolverhampton seeks a motivated Service Advisor to provide outstanding customer care. Responsibilities include liaising with customers and ensuring vehicle readiness while maintaining high customer satisfaction levels. Ideal candidates will have prior service advisory experience in the automotive sector and excellent organisational skills, along with a dedication to delivering top-notch service in a dynamic environment.

Benefits

Enhanced Holiday Entitlement – 33 days

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Paid community work day

Qualifications

• Prior Service Advisor experience in the automotive industry is required.
• Strong customer service background is beneficial.
• Excellent organisational and administrative skills.

Responsibilities

• Be the vital link between customers and the workshop.
• Inform customers about vehicle servicing.
• Answer customer queries and ensure timely vehicle readiness.
• Deliver high levels of customer satisfaction.

Skills

Customer service

Organisational skills

Attention to detail

Tools

Kerridge

Job description

Overview

About The Role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Wolverhampton. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first; you’ll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

Responsibilities

• Be the vital link between customers and the workshop by providing outstanding customer care.
• Inform and consult on vehicle servicing and keep customers up to date at every stage.
• Answer customer questions or queries and liaise with technicians/workshop control about vehicle statuses.
• Ensure vehicles are ready on time and provide the best advice on products and services.
• Deliver high levels of customer satisfaction in a busy, demanding environment.

About You

When applying for this role please consider that we require candidates to have Service Advisor experience within the automotive industry as a threshold level of prior exposure and participation. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme

One day a year paid voluntary / community work

Equality, Diversity & Inclusion

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

About the Brand

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Location: Sytner Wolverhampton, Lever St, Wolverhampton, United Kingdom, WV2 1AD

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