Jobs in Saint Denis, France

n8n is a workflow automation platform that combines AI capabilities with business process automation. We enable technical teams to move between code and no-code with speed, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we are transforming how businesses connect their systems and processes. We were founded in 2019 and are growing rapidly.

• Own a book of business of n8n’s most strategic customers.
• Ensure customers onboard successfully and adopt n8n effectively, working with users and buyers at all levels to unblock and enable.
• Conduct kick-off calls, QBRs, and renewals with professionalism and impact.
• Proactively address challenges, manage escalations, and maintain strong communications with customers.
• Build and optimize playbooks and workflows to engage customers and provide timely, insightful information (e.g., framework for calculating the business value of n8n).
• Design processes and programs that raise the standard of CS delivery.
• Share insights and best practices to improve team performance and customer outcomes.
• Drive expansion and renewal opportunities by identifying upsells and cross-sells and work with Account Executives to develop account plans that nurture customers toward expansion.
• Collaborate with Support, Solutions Engineering, and Product to unblock customers quickly and provide feedback to shape roadmap priorities.
• Lead or contribute to cross-functional projects that enhance the customer experience.

• Must-haves: Customer Success experience with book of business ownership; ability to run QBRs, onboardings, and renewals.
• Curiosity & intelligence: Quick learner who understands customer motivations and can translate n8n’s value for different audiences.
• Technical ability: Ability to build workflows in n8n (or similar tools), handle technical basics, and know when to escalate issues.
• Commercial acumen: Experience driving upsells and cross-sells and contributing to revenue growth.
• Strong soft skills: Clear, structured, personable, and capable of building lasting customer relationships.
• Nice-to-haves: Experience designing CS tooling or automation; technical background; enterprise SaaS experience; growth mindset.
• EEO: n8n is an equal opportunity employer and does not discriminate on protected characteristics. We can sponsor visas to Germany; for other countries, you need to have existing right to work.

• Competitive compensation with equity ownership.
• Work/life balance and remote-first structure; location-based vacation and benefits may apply.
• Comprehensive health, dental, and vision plans (US) or local equivalents (Europe).
• Retirement planning options and disability/life coverage where applicable.
• Professional development allowance (up to €1K/year) for courses, books, events, or coaching.
• Regular hackathons and a collaborative, open-source-minded culture.
• Remote-first with occasional team off-sites; some roles may be hybrid depending on location.
• Giving back: stipend to support projects you care about.
• Transparent communication about company direction and performance; ambitious yet kind culture.

Location disclaimer: If you see multiple postings for this role, apply to the location you are most likely to work from in the future.