Jobs in Poitiers, France

Job summary

A global customer experience leader is seeking a Customer Service Specialist in Chambéry, France. Support will be provided for a leading gaming brand, requiring fluent French and intermediate English. The role involves efficient customer communication, problem-solving, and maintaining product knowledge. Employees enjoy competitive pay, private healthcare, and opportunities for professional growth in a multicultural and innovative setting. Join us to elevate your career in customer support.

Benefits

Qualifications

• Proficient level of French (C1)
• Intermediate level of English (B1)
• Previous experience in Customer Service preferred
• Impeccable communication skills
• Calm attitude in every situation
• Excellent self-organizing skills
• Proactive approach and willingness to work independently
• Ability to work under pressure to achieve deadlines and KPIs
• Adaptable to changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• High-speed internet access for remote work
• Must hold EU citizenship or valid work permit

Responsibilities

• Respond efficiently to all customers’ enquiries
• Develop and maintain technical knowledge of client’s products
• Deal with all correspondence as requested
• Log all calls in line with procedures
• Maintain and update job-related administrative forms
• Recognize when a problem should be transferred to another department