French CX Specialist - Remote & Growth Opportunity

Foundever; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A global leader in customer experience is seeking a Customer Service Specialist in Besançon, France. The ideal candidate is a native or fluent French speaker with strong English skills. Responsibilities include responding to customer inquiries, developing product knowledge, and maintaining administrative forms. Candidates should have excellent communication skills and a proactive attitude. This role offers competitive wages, healthcare benefits, and opportunities for personal growth in a multicultural environment.

Prestations

Competitive wages and stability

Private healthcare insurance

Paid professional technical training

Monthly performance-based bonuses

Continuous learning opportunities

Qualifications

• Previous experience in Customer Service preferred.
• High-speed internet access and appropriate conditions for remote work.
• Must hold EU citizenship or valid work permit.

Responsabilités

• Respond efficiently and effectively to all customers' enquiries.
• Develop and maintain technical knowledge of the client’s products.
• Log all calls accurately and maintain administrative forms.
• Transfer problems to the appropriate department when necessary.

Connaissances

Proficient level of French (C1)

Intermediate level of English (B1)

Impeccable communication skills

Self-organizing skills

Ability to adapt

Outils

Microsoft Office Pack (Word, Excel)

Description du poste

A global leader in customer experience is seeking a Customer Service Specialist in Besançon, France. The ideal candidate is a native or fluent French speaker with strong English skills. Responsibilities include responding to customer inquiries, developing product knowledge, and maintaining administrative forms. Candidates should have excellent communication skills and a proactive attitude. This role offers competitive wages, healthcare benefits, and opportunities for personal growth in a multicultural environment.