French Customer Advisor for a Video Game Brand - Work from home - Portugal

Foundever; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A global customer experience leader is seeking a Customer Service Specialist in Chambéry, France. Support will be provided for a leading gaming brand, requiring fluent French and intermediate English. The role involves efficient customer communication, problem-solving, and maintaining product knowledge. Employees enjoy competitive pay, private healthcare, and opportunities for professional growth in a multicultural and innovative setting. Join us to elevate your career in customer support.

Prestations

Competitive wages and stability

Private healthcare insurance

Paid professional technical training

Monthly performance-based bonuses

Continuous learning and development opportunities

Safe and technological organization

International and multicultural environment

Qualifications

• Proficient level of French (C1)
• Intermediate level of English (B1)
• Previous experience in Customer Service preferred
• Impeccable communication skills
• Calm attitude in every situation
• Excellent self-organizing skills
• Proactive approach and willingness to work independently
• Ability to work under pressure to achieve deadlines and KPIs
• Adaptable to changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• High-speed internet access for remote work
• Must hold EU citizenship or valid work permit

Responsabilités

• Respond efficiently to all customers’ enquiries
• Develop and maintain technical knowledge of client’s products
• Deal with all correspondence as requested
• Log all calls in line with procedures
• Maintain and update job-related administrative forms
• Recognize when a problem should be transferred to another department

Description du poste

Customer Service

Learn, Lead & Grow at Sitel Group®

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

• Growth
• Wellbeing
• Belonging
• Purpose

Sitel Group® & Sykes are now Foundever™

Company Overview

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?
Are you French native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!
Your future project: join our French Customer Support team.

Our client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all job-related administrative forms
• Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

• Proficient level of French (C1)
• Intermediate level of English (B1)
• Previous experience in Customer Service preferred
• Impeccable communication skills
• A calm, cool and level-headed attitude in every situation
• Excellent self-organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI’s
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit

Benefits.

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Competitive wages and stability
• Private healthcare insurance
• Paid professional technical training
• Monthly performance-based bonuses
• Continuous learning/development opportunities and competitive career opportunities
• A safe, friendly, creative, innovative and technological organization
• International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)

Go further with Foundever™

Are you ready to move your career forward? At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.