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Job summary
A recruitment agency is seeking a Customer Support Representative to join their remote team in Portugal. The role involves assisting French-speaking customers through various channels. Benefits include a salary of up to €1,000 monthly, accommodation options, and 22 vacation days per year. Ideal for individuals looking for a multicultural work environment. Relocation support may be offered for candidates moving from abroad.
Benefits
Qualifications
- French-speaking candidates preferred.
Responsibilities
- Respond to customer requests via email, chat, and calls.
- Handle support tickets for queries, refunds, or services.
- Call users to resolve cases quickly.
- Maintain accurate records using CRM tools.
- Achieve performance goals and meet deadlines.
We are looking for French-speaking talents who want to build a career in Customer Operations &
Position: Customer Support Representative
Location:Remote in Portugal
Market: French-Speaking
As part of the Customer Service Operations team, you will:
- Respond to customer requests via email, chat, contact forms, and calls
- Handle support tickets related to general queries, refunds, or incomplete services
- Call users to speed up case resolution and improve communication
- Perform back-office tasks that may involve outbound calls
- Conduct outbound calls to promote products, collect feedback, and support customer success
- Maintain accurate records using CRM tools
- Achieve performance goals and respect deadlines
- Provide operational feedback and escalate cases when needed
- Salary:Up to1,000 +performance & complexity bonus gross/monthly (14 salaries per year)
- Relocation Support (exceptional, for candidates moving from abroad)
Accommodation Option:
Studio apartment in a company shared buildingfor up to 12 months
Rent: 280/month, all utilities included (deducted from payslip)
- 40 hours/week + 1 hour lunch break
- 22 vacation days per year
- If you work on a Portuguese public holiday, you receive a compensation day
Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.
Want to apply or learn more? Feel free to message me!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.