Jobs in Aix En Provence, France
Europe Head of Guest Operations & Experience
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Europe Head of Guest Operations & Experience
Job summary
A leading hospitality technology company in Île-de-France seeks a Head of Guest Operations to shape exceptional guest experiences across Europe. This pivotal role demands visionary leadership and operational excellence, overseeing a diverse team and multiple locations. The ideal candidate possesses strong analytical skills, operational management experience, and is fluent in English and French. Enjoy flexible work options and a vibrant culture that values diversity and development.
Benefits
Qualifications
- 8+ years of experience in operations management, vendor management, or client relations within a contact center.
- Proven experience in managing large-scale operations.
- Hands-on, proactive approach.
Responsibilities
- Lead the deployment of a dynamic global operations strategy across Europe.
- Oversee the performance of Contact Centers across 5+ locations.
- Manage complex guest escalations to enhance satisfaction.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.