Industrie Pharmaceutique jobs in France

Position Summary

The Client Manager & Proposal Lead, is responsible for supporting the European Biologics Business Unit and Limoges Site Operations by managing commercial and technical interactions with both Catalent Cham (CPS) and external end-customers. The role also leads the technical proposal and quotation process at the site, ensuring timely, accurate, and cost-effective delivery of proposals. This position acts as a central liaison between site operations, project management, business development, and commercial teams to drive customer satisfaction, operational readiness, and revenue growth.

The Role

Business & Customer Interface

• Serve as the key point of contact for CPS and end customers (existing and new), ensuring clear and efficient communication between all stakeholders.
• Lead and coordinate site meetings and visits with CPS and customers, providing updates on project activities, technical discussions, and progress.
• Actively participate in customer onboarding and new product introductions at the site.
• Represent the site in post-transfer project teams to ensure timely and satisfactory resolution of customer inquiries and requests.
• Support BD and Commercial Operations in building strong customer relationships and identifying fiscal year revenue opportunities.

Proposal & Quotation Management

• Lead the end-to-end proposal process at the site, working with cross-functional teams (Operations, Quality, Finance, Project Management) to scope, cost, and develop high-quality, executable quotations.
• Ensure timely and accurate delivery of technical proposals and quotations to CPS, including costing models, timelines, and assumptions.
• Collaborate with Technical Proposal Coordinators, BD, and Contract Management to align on pricing strategies, scope changes, and contract terms.
• Provide project scope overviews, cost summaries, and CAPEX insights to key stakeholders.
• Participate in customer meetings to support proposal discussions and clarify technical aspects when required.

Commercial Support & Contracting

• Support the development, negotiation, and renewal of commercial contracts in collaboration with Legal, Finance, BD, and Commercial Operations.
• Track and manage supply agreements to ensure all relevant provisions, pricing, KPIs, and forecasts are up to date and accurately reflected.
• Participate in the site and executive S&OP processes to support revenue planning and forecasting.
• Contribute to the RoFo (Rolling Forecast) analysis in collaboration with the CPS Customer Service and internal site teams.

Studies and Career Background

• Bachelor’s and Master degree in science (biologics, pharmacy, chemistry, biotechnology, chemical engineering)
• 3 to 5 years of relevant experience in pharmaceutical or medical device manufacturing, quality, technical project management, business management, business development
• Relevant industry knowledge of drug product and biologic development, analytical research and development, project scale-up, product manufacturing, quality, validations, and regulatory
• Analytical, financial skills, business acumen
• Strong background in client relationship management
• Superior customer services skills and professional demeanor
• Excellent communication in French and English.
• Able to prioritize and manage multiple projects, some complex where process/deliverable is non-standard.
• Works well under pressure and in a fast-paced environment.
• Excellent communication, presentation, and interpersonal skills
• Proficient in problem solving and strong mathematical abilities / finance skills.
• Possess business acumen and analytical skills.
• Results-oriented and highly driven.
• Self-motivated and able to lead, follow-up and drive Quotations or projects to completion, with occasional support when needed.